Sales Executive | Hotel Experience

Fairmont Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality leader is seeking a Sales Executive in Dubai. This role involves supporting the hotel's sales efforts, building customer relationships, and analyzing market data. Candidates should have at least 1 year of sales experience in a hotel or similar setting, strong communication skills, and proficiency in hotel software. The position offers a full-time contract with a salary ranging from AED 4,000 to AED 6,000 per month.

Qualifications

• Minimum 1 year experience in Hotel Sales or related industry.
• Strong verbal and written communication skills.
• Technical proficiency in related software preferred.

Responsibilities

• Assist in leading segmented sales effort and building customer relationships.
• Analyze market information and create reports.
• Execute customer service to drive satisfaction.

Skills

Verbal communication

Sales skills

Teamwork

Attention to detail

Multilingualism

Tools

Opera

Micros

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

As a Sales Executive you are responsible to assist in leading the property's segmented sales effort. Support and conducts all day-to-day activities related to the sales function assisting building long-term, value-based customer relationships that enable achievement of Hotel Sales & revenue targets.

Responsibilities

• Work with Sales Manager and help implement the Hotel sales plan addressing revenue, guests’ needs and the market.
• Analyse market information by using sales systems and create relevant reports and information dashboards.
• Review sales and catering guest satisfaction results to identify areas of improvement.
• Work closely with the Revenue Department to ensure accurate, timely and complete information.
• Assist the Senior Sales Manager in preparation of the annual Sales & Marketing plans, quarterly updates and the annual Budget.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their stay/event.
• Develop and manage relationships with key stakeholders, both internal and external.
• Attend customer events, trade shows and sales missions to maintain, build or develop key relationships customers.
• Regularly research local press and internet in order to identify new sales leads.
• Entertain clients at the hotel to build up strong business relations with them and to convert relation into more business materialization.
• Conduct formal Hotel show arounds for prospective new accounts.
• Prepare documents for RFP processes to secure new business in the Hotel.
• Track Guest feedback and assist operational departments to come up with innovative solutions to resolve any Guest issues.

Qualifications

Ideally, you\'ll have a minimum of 1 year experience in Hotel Sales role in a Midscale or Upscale category hotel or comparable industry, ability to demonstrate working with and engaging with teams from different cultures, strong verbal and written communication skills along with being quality oriented and a keen focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software preferable.

Knowledge of Hotel software such as Opera, Micros is an advantage, should have worked on contract executions and related clauses.

Knowledge of different languages is an advantage, however English speaking and writing skills are essential

Possessing a valid UAE driving license is desirable, as this role requires meeting prospective customers for sales efforts in UAE.

Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month

Additional Information

Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.