Sales Associate

SupportFinity™; Dibba Al Fujairah; On-site; AED 60,000 - 120,000; Full time

Job summary

A retail company in Fujairah is searching for a Customer Service Associate to represent the brand and maximize sales through exceptional service. Responsibilities include assisting customers, promoting loyalty programs, and ensuring optimal product presentation. The ideal candidate is presentable, knowledgeable, and flexible with working hours.

Qualifications

• Must be presentable and well-groomed at all times.
• Flexible to work extended hours during sales periods.
• Must possess up-to-date product knowledge.

Responsibilities

• Greet customers and assist them in selecting products.
• Promote the Club Apparel Loyalty Program for repeat sales.
• Ensure all stock is displayed to attract customers.

Skills

Customer service skills

Sales techniques

Product knowledge

Flexibility

Job description

Overview

The position objective is to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience.

Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales.
• Serve customers with the highest standards and follow the company guideline of selling (GUEST – Greet, Understand, Explain, Sell, Thank).
• Must be updated about the various brands of the group for suggestive selling to the customers (Grooming / Attitude / Knowledge).
• Must be presentable and well-groomed at all times.
• Flexible to work extended hours during the sale period.
• Must possess up-to-date product knowledge and ensure minimal stock loss.

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and as per standard layout norms.
• Ensure all VM guidelines are followed and all stock norms on clearance are maintained.
• Record the inventory inward/outward and maintain the report of the same.
• Handle the POS (Point of Sale) / billing counter efficiently.
• Tally money in the cash till at the beginning and end of shifts.
• Issue receipts / refunds / change to customers correctly.
• Process payments by cash / credit cards / vouchers / automatic debits.
• Ensure awareness and vigilance at all times of security in the store without negligence.
• Must be flexible to work varied shifts and overtime as per business requirements.
• Adhere to SOP & Loss Prevention Policies.
• Maintain confidentiality of sales figures with external parties.

About the company

Apparel Group