Royal Service Phone Concierge – Luxury Resort

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand in Ras al-Khaimah is seeking a Telephone Operator to enhance guest experiences by handling calls in a Royal Service Center. The ideal candidate should have a minimum of 1 year experience in a similar role at a 5 Star Resort in the UAE. Being multilingual is a plus, and familiarity with Opera/Micros is mandatory. Employees enjoy benefits such as discounted rates and opportunities for personal growth. This position is full-time and requires a commitment to delivering exceptional service.

Benefits

Employee benefit card with discounted rates

Learning programs

Career development opportunities

Qualifications

• Minimum of 1 year experience in a similar role for a 5 Star Resort in UAE.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate clearly with strong networking skills.

Responsibilities

• Greet and respond to requests while providing exceptional service.
• Assist guests with room service orders and respond to queries.
• Promote hotel facilities to enhance guests' stay.

Skills

Multilingual (Arabic / German / Russian)

Strong networking skills

Ability to build relationships

Tools

Opera/Micros

Job description

A leading hotel brand in Ras al-Khaimah is seeking a Telephone Operator to enhance guest experiences by handling calls in a Royal Service Center. The ideal candidate should have a minimum of 1 year experience in a similar role at a 5 Star Resort in the UAE. Being multilingual is a plus, and familiarity with Opera/Micros is mandatory. Employees enjoy benefits such as discounted rates and opportunities for personal growth. This position is full-time and requires a commitment to delivering exceptional service.