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Royal Service Agent

TALENTMATE

Ras Al Khaimah

On-site

AED 60,000 - 120,000

Full time

Yesterday

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Job summary

A leading hospitality brand in Ras Al Khaimah is seeking an entry-level Front Office Coordinator. Responsibilities include handling guest requests, answering calls, and ensuring guest satisfaction through exceptional service. Candidates should possess strong communication skills and the ability to maintain confidentiality. This full-time role offers an excellent opportunity for individuals looking to start a career in the hospitality industry, providing a flexible working environment.

Qualifications

Strong communication skills for handling guest requests and inquiries.
Ability to maintain guest confidentiality and privacy.
Flexibility to adapt and rotate within different sections of the front office.

Responsibilities

Attend and handle all guest requests according to hotel standards.
Answer calls and messages using proper etiquette.
Ensure guests enjoy their stay with personal service.
Fulfill administrative tasks and front office coordination.

Job Description

To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.
To ensure that all guests enjoy their stay being offered the finest personal service.
To respect the privacy of the guests and the confidentiality of the information.
To report any guest comment or complaint.
To set-up inventory and monitor supplies and other commodities upon guest requests.
To be aware of and to follow emergency and security procedures.
To fulfill administrative tasks, front office coordination and filing.
To respect key handling procedures.
To read and update logbooks.
To carry out special projects according to given assignments.
To coordinate with all departments as per guests and operational needs.
To inform concerned division or department heads whenever a matter is delayed or not solved.
To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
To carry out any other reasonable duties as assigned by the Front Office Manager.