Room Service Waiter/Waitress

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai seeks a dedicated professional to provide flexible service within the Food & Beverage Division. This role includes ensuring service quality, adhering to HACCP standards, and maintaining customer relationships. Candidates should possess a diploma in hospitality or similar and have at least one year of experience in a hotel. The position comes with employee benefits and opportunities for career development.

Benefits

Employee benefit card with discounted rates

Access to learning programs

Opportunities for talent development

Qualifications

• 1 year experience in a 4-5 star hotel is preferred.
• Understanding of HACCP standards is essential.

Responsibilities

• Provide courteous and efficient service at all times.
• Ensure cleanliness and organization of the work area.
• Handle guest inquiries and maintain good customer relationships.

Skills

Food & Beverage Operational Standards

HACCP Compliance

Customer Relationship Management

Education

Diploma or degree in vocational hospitality

Job description

Overview

To provide a courteous professional efficient and flexible service at all times following Rixos Standards of Performance.

To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.

To carry out any other reasonable duties and responsibilities as assigned.

To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager.

To perform opening and closing procedures established for the place of work as assigned.

To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.

To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.

To ensure that the place of work and surrounding area is kept clean and organized at all times.

To handle guest enquiries in a courteous and efficient manner.

To establish a rapport with guests maintaining good customer relationship.

To monitor operating supplies and reduce spoilage and wastage.

To report guest complaints or problems to Managers if no immediate solution can be found and assure follow up with guests.

To assist in carrying out monthly quarterly bi-yearly yearly inventory of operating equipment.

To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.

To provide friendly courteous and professional service at all times.

To maintain good working relationships with colleagues and all other departments.

To read and understand the hotels Employee Handbook and to adhere to the hotels rules and regulations and in particular the policies and procedures relating to Fire Hygiene Health and Safety.

To comply with local legislation as required.

To respond to any changes in the department as dictated by the needs of the hotel.

To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned including redeployment to alternative departments/areas if required to meet business demands and guest service needs.

To attend training and meetings as and when required.

Be proactive and use good judgement when dealing with challenging situations

Act with professionalism and integrity

Be transparent in your motives methods and expected results

Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division

Conduct business honestly & fairly

Keep sensitive information confidential

Qualifications

ESSENTIAL FUNCTIONS: Food & Beverage Operational Standards Policy & Procedure Adherence.

HACCP: Full compliance with HACCP standards and certification

EDUCATION AND EXPERIENCE: Diploma or degree in vocational hospitality fresher or 1year experience in 4-5 star hotel.

Benefits / Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

Remote Work : No

Employment Type : Full-time