Room Service Waiter

EDITION; Abu Dhabi; On-site; AED 36,000 - 48,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking a dedicated food server to provide excellent service to guests. The ideal candidate will ensure a high level of customer satisfaction by serving food and beverages, responding to guests' inquiries, and maintaining cleanliness in the work area. A high school diploma or equivalent and at least one year of work experience are required. This role emphasizes teamwork, communication skills, and attention to detail, crucial for success in a fast-paced dining environment.

Qualifications

• At least 1 year of related work experience is required.
• No supervisory experience needed.
• No specific licenses or certifications required.

Responsibilities

• Serve food courses and alcoholic beverages to guests.
• Check in with guests to ensure satisfaction with food and beverages.
• Communicate with the kitchen about menu questions and orders.

Skills

Customer service skills

Attention to detail

Communication skills

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

• Serve food courses and alcoholic beverages to guests.
• Set tables according to type of event and service standards.
• Answer questions on menu selections.
• Communicate with the kitchen regarding menu questions, the length of wait, re‑cook orders, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Record transaction in MICROS system at time of order.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Complete closing duties, including restocking items and turning off lights.
• Present physical and accurate check to guest and process payment.
• Follow all company, safety, and security policies; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats (e.g., small print).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; objects weighing in excess of 50 pounds with assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand‑eye coordination.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.