Rider Quality Support

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading delivery service provider in Dubai is seeking candidates for an operations role focused on rider audits and crowd management. This position requires a valid UAE motorbike license and strong communication skills. Successful applicants will handle conflicts, ensure compliance with standards during peak operations, and support vendor relations. The role demands calmness under pressure and a readiness to work during shifts and all weather conditions. Join us for a fast-paced experience that promises growth and excitement.

Qualifications

• Experience in delivery or operations is preferred.
• Valid motorbike license in the UAE is mandatory.
• Ability to speak clearly and interact politely.

Responsibilities

• Conduct rider audits for compliance.
• Manage crowd control during peak times.
• Handle conflicts between riders and customers.

Skills

Delivery operations experience

Strong communication skills

Calm under pressure

Job description

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

What’s on Your Plate?

• Conduct on-ground rider audits to ensure compliance with hygiene, appearance, uniform, and behavior standards.
• Manage crowd control during peak hours, promotional events, and high-traffic locations to ensure smooth operations.
• Handle de-escalation between riders, vendors, and customers, providing quick, professional resolutions to prevent escalation of conflicts.
• Support vendor relations by addressing operational challenges, acting as a liaison for smoother processes.
• Provide real-time updates on on-ground issues to relevant internal teams for swift resolution.
• Deliver safety training refreshers and updates to riders, ensuring alignment with company guidelines.
• Participate in special projects aimed at operational improvement, rider experience enhancement, or safety campaigns.

What Did We Order?

• Experience working in delivery, operations, or rider checks is a plus.
• Valid motorbike license in the UAE is required.
• Able to speak clearly and deal with people in a polite and professional way.
• Can handle difficult situations calmly and help solve problems on-ground.
• Can speak and understand English; other languages like Arabic, Hindi, or Urdu are a bonus.
• Capable of supporting on-ground operations during peak hours.
• Responsible and careful when doing checks and following company rules.
• Knows basic safety and hygiene rules (good to have, but not a must).
• Ready to work shifts, weekends, and outside in all weather.