Rider Operations Coordinator - Ground & Zone Optimizer

Delivery Hero; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food delivery company in Sharjah seeks a dedicated Operations Manager to monitor and enhance rider performance across city zones. Ideal candidates should have a Bachelor's degree, experience in the food tech industry, and proficiency in English and Urdu. Responsibilities include managing rider queries, conducting audits, and analyzing operational data. This full-time position does not offer remote work.

Qualifications

• 1-2 years of experience in the food/grocery tech industry is highly preferred.

Responsibilities

• Monitor live operations to ensure optimal performance across the city/zone.
• Track and assess rider performance on a city/zone level.
• Ensure effective rider utilization during peak and non-peak hours.
• Conduct audits of fleet appearance and rider behavior.
• Manage walk-in queries from riders.
• Liaise with fleet partners for smooth communication.
• Assist dispatchers with rider-related communication.
• Facilitate feedback loops between riders and management.
• Resolve queries and escalations from stakeholders.
• Oversee zonal performance and take corrective actions against low-performing riders.
• Investigate rider-related issues raised by customers.
• Analyze data to identify trends and areas for improvement.

Skills

Multitasking

Google Suite proficiency

Strong communication skills

Problem-solving

English and Urdu fluency

UAE Driving License

Education

Bachelors Degree

Job description

A leading food delivery company in Sharjah seeks a dedicated Operations Manager to monitor and enhance rider performance across city zones. Ideal candidates should have a Bachelor's degree, experience in the food tech industry, and proficiency in English and Urdu. Responsibilities include managing rider queries, conducting audits, and analyzing operational data. This full-time position does not offer remote work.