RETENTION AGENTS (CA DESK) [REMOTE]

Blue Ads Media Group Ltd.; United Arab Emirates; Remote; AED 146,000 - 221,000; Full time

Job summary

A dynamic customer retention agency is seeking a Remote Retention Agent to enhance customer loyalty and satisfaction from the comfort of your home. The ideal candidate will have strong communication skills, a background in customer service, and problem-solving abilities. You will collaborate with a supportive team and play a key role in developing retention strategies. Competitive salary and performance-based incentives are offered.

Benefits

Work from home

Supportive and dynamic team

Performance-based incentives

Qualifications

• Previous experience in a retention or customer service role is preferred.
• Strong communication skills in English, both written and verbal.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Engage with customers proactively to enhance retention rates.
• Handle customer inquiries and issues efficiently.
• Analyze customer feedback and data to identify trends.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Time management

Tools

CRM software

Job description

About the job RETENTION AGENTS (CA DESK) [REMOTE]

Job Title: Remote Retention Agent (CA Desk)

Location: Remote

Job Description:

We are looking for passionate and skilled Remote Retention Agents to join our CA Desk team. In this role, you will play a crucial part in retaining our customers by providing exceptional service and support.

Key Responsibilities:

• Engage with customers proactively to enhance retention rates and promote loyalty.
• Handle customer inquiries and issues efficiently, ensuring high levels of satisfaction.
• Use active listening skills to understand customer needs and present appropriate solutions.
• Analyze customer feedback and data to identify trends and areas for improvement.
• Collaborate with the team to develop and implement effective retention strategies.
• Maintain accurate records of customer interactions in our CRM system.

Qualifications:

• Previous experience in a retention or customer service role is preferred.
• Strong communication skills in English, both written and verbal.
• Ability to work independently and manage time effectively in a remote setting.
• Excellent problem-solving skills and attention to detail.
• Familiarity with CRM software is an asset.

Why Join Us?

• Work from the comfort of your home while making a difference.
• Become part of a supportive and dynamic team.
• Competitive salary and performance-based incentives.

Application Process:

If you are dedicated to customer success and meet the qualifications, we encourage you to apply!

Join us in creating remarkable customer experiences!