Retail Operations Manager

Genius HRTech Limited; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading entertainment provider in Dubai seeks a District Manager to oversee operations, drive sales, and manage a diverse team. The ideal candidate should have strong leadership capabilities, a focus on customer service, and experience in financial management. Responsibilities include coordinating daily operations, ensuring compliance with regulations, and enhancing guest experience. This role plays a crucial part in maintaining high performance standards and facilitating training and development for team members. Competitive salary and benefits offered.

Qualifications

• Proven experience in management roles, preferably as a District Manager or similar.
• Strong leadership skills with the ability to motivate and manage teams.
• Excellent communication and interpersonal abilities.

Responsibilities

• Manage a team of guest associates, team leaders, and site managers.
• Drive sales growth through strategic planning and execution.
• Ensure operational efficiency and compliance with regulations.
• Maintain high service standards for partners and guests.

Skills

Team Management

Sales Strategy Development

Customer Service Excellence

Financial Management

Compliance Awareness

Job description

At Genius we are hiring for a role of District Manager with A Entertainment Provider Company:

Team Management: You would be responsible for managing a team of guest associates, team leaders, site manager and other staff within the assigned district. This involves hiring and ensuring training is imparted on a regular, ongoing basis, setting performance expectations, providing guidance and support, and conducting regular performance evaluations.

Sales and Revenue Generation: You would be responsible for driving sales and revenue growth within the assigned district. This includes developing and implementing sales strategies, monitoring sales targets, analyzing market trends, and identifying opportunities for business expansion.

Operational Oversight: the role would oversee the operational aspects of the business within your district. This includes ensuring smooth day-to-day operations, managing inventory and supplies, coordinating logistics, and implementing standardized processes and procedures.

Customer Service: Ensuring exceptional partner & guest experience is crucial in our business. The role would be responsible for ensuring that both partners and guests have a positive experience. This involves resolving customer issues, addressing complaints, and maintaining high service standards.

Marketing and Promotions: You would work closely with the marketing team to develop and execute marketing strategies within your district. This may involve organizing promotional events, collaborating with local partners or influencers, managing social media presence, and implementing marketing campaigns to attract customers.

Financial Management: You would be responsible for managing the financial aspects of the business within your district. This includes budgeting, tracking expenses, analyzing financial reports, and ensuring profitability targets are met.

Performance Analysis: Regularly analyzing and evaluating the performance of your district is essential. This involves monitoring key performance indicators, identifying areas for improvement, and implementing strategies to address any performance gaps.

Compliance and Regulations: Ensuring compliance with legal and regulatory requirements is crucial, thus the role would need to stay updated on relevant laws and regulations and ensure that your district operates in accordance with them.

Communication and Reporting: As a District Manager, you would need to maintain effective communication with the senior management team and other district managers. This involves providing regular updates, sharing information, and reporting on the performance and progress of your district.

Training and Development: Continuous learning and development is the cornerstone of the way we work at DEI. You would be responsible for identifying training needs within your district, organizing training programs, and fostering a culture of growth and development among your team members.

Partner Interaction: The District manager manages the stakeholders at the site. They communicate with partners to understand their business needs, guest service expectations, internal challenges, provide information about updates, available services, and packages, and ensure a positive guest experience. This may involve answering inquiries, addressing concerns, and managing partner and guest expectations.

Reporting and Documentation: The District manager is responsible for validating and approving accurate records and documentation related to assigned sites. This may include documenting guest details, recording sales and revenue information, and preparing reports on site performance and operations for higher-level management.