Retail Manager - Zimmermann, UAE

SupportFinity™; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading fashion retailer in the UAE is seeking a Retail Manager to oversee its stores and drive sales growth. The ideal candidate has luxury retail management experience, especially in women's fashion, and demonstrates strong leadership and client service skills. Responsibilities include team training, client management, and achieving sales targets. This role offers a dynamic environment and opportunities for career advancement.

Qualifications

• Experience managing a network of stores in luxury retail, within the UAE.
• Experience in Women's Ready to Wear.
• Strong interpersonal skills and experience managing multiple stakeholders.

Responsibilities

• Ensure client satisfaction and achieve consistent sales & KPIs.
• Train and develop teams to achieve sales growth.
• Lead and inspire the retail team.

Skills

Luxury retail management

Client service skills

Sales performance maximization

Team leadership

Job description

Overview

On behalf of Zimmermann, we are hiring for a Retail Manager to oversee our existing stores in UAE, and who will be part of the growth of the brand in the Middle East.

Zimmermann is one of Australia's leading and most respected fashion designer brands. Zimmermann's ready-to-wear and swim and resort collections are sold through Zimmermann boutiques and high-end retailers both in Australia and internationally. We maintain stand-alone retail stores throughout Australia, Europe, UK, USA and China and a successful online business.

What You’ll Be Doing

The Retail Manager will be responsible for training and developing the teams to achieve sales growth, profitability, and client excellence, ensuring optimal in-store P&P adherence and KPI’s achievement. Foster professional relationships through retail training programs and leadership skills. Your broad responsibilities will include:

• Ensure client satisfaction and achieve consistent sales & KPIs.
• Develop strategies and action plans for sales targets.
• Maximize sales through service strategies, tracking performance, and motivating teams.
• Regularly report performance and mentor Store Managers.
• Provide feedback on stock issues and ensure product knowledge among team members.
• Manage and grow the client database in compliance with GDPR.
• Ensure accurate client details and product availability for appointments.
• Communicate with clients about new launches and organize appointments.
• Develop teams in client service, brand, and product knowledge.
• Train stores in online fulfillment and policies.
• Lead and motivate teams to achieve KPIs.
• Provide feedback and conduct regular meetings to discuss performance and development.
• Lead and inspire the retail team.
• Oversee recruitment and onboarding of Store Managers.
• Manage stock accurately and efficiently.
• Monitor stock losses and work with B&P team for consolidations.
• Manage store expenses and ensure timely reporting.
• Maintain high Visual Presentation standards.
• Assist with new store setups and ensure weekly floral arrangements.
• Provide feedback on maintenance and ensure timely completion of works.
• Drive in-store events and manage them per company expectations.
• Enter client details post-event and send “thank you” notes.
• Report event details to management.

What You’ll Need To Succeed

• Experience managing a network of stores in luxury retail, within the UAE
• Experience in Women's Ready to Wear
• Ability to maximize and drive sales performance of your stores
• Ability to set and drive clienteling activities
• Strong interpersonal skills and experience managing multiple stakeholders
• The applicant must have previous management experience in fashion (essential), amazing client service skills, a proven ability to inspire, engage and develop team members to exceed KPI results, impeccable attention to detail and exceptional communication skills.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

About the company

Chalhoub Group

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