Retail Banking Officer - Personal Loans

Emirates NBD Bank; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE seeks candidates for a role in their Personal Loan Unit. This position focuses on increasing sales acquisition of personal loans and cross-selling retail banking products to both new and existing customers. The candidate will be responsible for achieving targets while maintaining high standards of customer service. Applicants should have at least a graduate qualification and 2 years of experience in banking or retail sales. Strong selling and marketing skills are a must.

Qualifications

• Graduate with minimum 2 years of experience in banking or retail sales.
• Possess an MBA or BBA degree.
• Skills in selling and marketing are required.

Responsibilities

• Increase sales acquisition of Personal loans in retail banking.
• Achieve targets while providing high customer service standards.
• Proactively contact customers to enhance sales opportunities.
• Monitor client satisfaction and ensure expectations are met.

Skills

Selling & Marketing Skills

Interpersonal Skills

Customer Service

Education

Graduate / High school + 2 years’ experience

MBA / BBA

Tools

Basic Knowledge of operating systems

Job description

The DSF Personal Loan Unit is the sales channel under Retail Banking, catering to the Personal loan sales requirements of existing Emirates NBD & new-to-bank customers in UAE. The’s core responsibility is to increase the market share of Personal loan business and function in line with the Group’s overall business strategy.

This unit is responsible for bringing new companies to the bank’s approved list of employers and capitalising on these relationships to increase acquisition of retail banking products.

The unit will also focus on cross‑selling other retail banking products such as accounts, credit cards, Bancassurance, etc. to increase the profitability of the unit and the overall revenue for Retail Bank.

Responsibilities

• To increase sales acquisition of Personal loans in retail banking.
• Unique contribution of job holder is to achieve given targets and provide new and existing customers high standards of customer service.
• Provide professional and expert advice on products & services to customers and business leads to other units to ensure that business opportunities are realised.
• To proactively contact customers in portfolio in order to capture higher share of wallet by cross‑selling products and marketing new products and services.
• Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded.

Education

• Graduate / High school + 2 years’ experience
• MBA / BBA

Experience

• Banking / Retail Sales
• International / GCC and UAE
• Selling & Marketing Skills

Knowledge & Skills

• Basic Knowledge of operating systems
• Selling & Marketing Skills
• Having good inter/intra Personal Skills

Behavioral Competencies

• Excellent
• Acceptable & Good Team Player
• Self‑Motivated / Hardworking / Focused & Enthusiastic