Retail Area Manager

Confidential Jobs; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading retail pharmacy chain in Dubai seeks a Retail Area Manager to oversee operations of assigned retail pharmacies. Responsibilities include driving sales performance, ensuring compliance with regulations, and maintaining customer satisfaction. The ideal candidate has a Bachelor’s degree in Pharmaceutical Science, at least 6 years in retail, and proficiency in MS Office. This position requires strong leadership and communication skills.

Qualifications

• Minimum 6 years in retail, including at least 3 years in a supervisory role.
• Fluent in English and Arabic.

Responsibilities

• Oversee pharmacy sales performance and financial KPIs through data analysis.
• Conduct regular visits to pharmacies to ensure excellent customer service.
• Maintain strong business relationships with key accounts through regular visits.

Skills

Leadership

Communication

Collaboration

Management

Customer Orientation

Education

Bachelor’s degree in Pharmaceutical Science

Tools

MS Office Suite

Job description

Overview

The Retail Area Manager is responsible for managing day-to-day operations across assigned retail pharmacies. The role ensures sales growth, operational excellence, compliance with company policies, and strong customer relationships, while leading and developing front-line teams.

Responsibilities

• Oversee pharmacy sales performance and financial KPIs through data analysis, reporting, and monitoring, addressing gaps and capturing opportunities to achieve annual targets.
• Conduct regular visits to pharmacies to ensure front-line pharmacists and staff deliver excellent customer service, comply with dispensing standards, and meet patient expectations.
• Foster strong relationships with pharmacy teams through continuous support, coaching, and engagement to enhance service delivery and operational efficiency.
• Maintain strong business relationships with key accounts (doctors, nearby pharmacies, clinics, and hospitals) through regular visits and calls to support prescription flow and business growth.
• Provide coaching, counseling, and performance feedback to pharmacists and pharmacy staff; set performance improvement plans to maximize knowledge, skills, and service quality.
• Monitor pharmacy inventory through system analysis, reporting, and physical checks to improve shelf availability, minimize overstocks, and eliminate expired medicines.
• Ensure full compliance with pharmacy regulations, company policies, and standard operating procedures through field visits and quality audits.
• Manage manpower planning across pharmacies (schedules, shifts, vacations, operating hours) to ensure smooth daily operations and consistent service.
• Reinforce interdepartmental communication by ensuring adherence to departmental memos, updates, and SLAs.
• Recommend new retail locations to the Retail Sales Manager and relevant departments.
• Provide market feedback and business updates to support management decision-making.

Requirements

• Education: Bachelor’s degree in Pharmaceutical Science.
• Experience: Minimum 6 years in retail, including at least 3 years in a supervisory role.
• Skills & Competencies: Leadership, communication, collaboration, management, and customer orientation.
• Computer Skills: Proficiency in MS Office Suite.
• Languages: Fluent in English and Arabic.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Health Care Provider
• Industries: Retail Pharmacies, Retail Health and Personal Care Products, and Pharmaceutical Manufacturing