Restaurant Manager

Minor International; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is seeking a candidate for a guest service management role. Responsibilities include enhancing guest satisfaction, supervising food and beverage service, and managing a motivated team. Ideal candidates will have strong communication skills and experience in guest service. This full-time position is onsite, ensuring high-quality service in a fast-paced environment.

Qualifications

• Experience in a guest service position with strong communication skills.
• Ability to manage and motivate a team effectively.
• Knowledge of food and beverage service procedures.

Responsibilities

• Promote guest satisfaction through teamwork and service.
• Supervise delivery of food and beverage orders.
• Assist in training and maintaining a motivated staff.
• Manage daily operations to ensure quality service.

Skills

Team management

Customer service

Communication

Problem solving

Job description

• To promote and ensure guest satisfaction achieved through his/her ability to develop and maintain a strong team environment placing emphasis on Associate satisfaction and delivery of prompt courteous service.
• Prompt and courteous delivery of all orders maintaining a positive image through all each guest contact and through cleanliness of guest areas
• Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
• During shift ensure that guests are satisfied by assisting with serving seating communication with kitchen and by striving to speak to all guests.
• Assist in maintaining a highly motivated and well trained staff
• Open and close shift in accordance with Managers Checklist. Train maintain and enforce all Anantara Service Standards
• Properly execute revenue and check control procedures on shift
• Maintain a safe and sanitary work environment for all Associates and guests
• Gather and implement all proper tools for running shifts (i.e. schedules floor plans reservations checks)
• Find solutions for problems such as call outs last minute bookings or any other daily problems that may arise.
• Be on the floor during entire meal period and ensure adequate coverage
• Ensure that only a quality product is being served
• Maintain proper Associate uniform standards
• Manage an effective repair and maintenance program through the use of work orders inspections etc.
• Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling time adjustments etc.
• Assist any Associate in his/her job performance when required to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
• Encourage problem solving by Associates through proper training and empowerment to ensure guest satisfaction.
• Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counselling and/or disciplinary procedures in accordance with Anantaras Guarantee of Fair Treatment Policy
• Identify and recommend incentive programs new ideas and methods of operation
• This is a highlyvisible guest service position requiring above average communication skills interacting professionally with guests.

Additional Information :

Remote Location

Remote Work :

No

Employment Type :

Fulltime