Restaurant Hostess - Russian Speaker

Kempinski Hotel; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in the United Arab Emirates is seeking a dedicated service staff member to deliver exceptional food and beverage service to guests. Ideal candidates will have 1 to 2 years of experience in a similar role within a five-star hotel environment, showcasing excellent communication skills and a professional service attitude. Responsibilities include maintaining high standards of service and a clean working environment.

Qualifications

• Minimum of 1 to 2 years’ experience in a similar position.
• Experience in an international, luxury five-star hotel is preferred.

Responsibilities

• Provide courteous and efficient service at all times.
• Monitor and manage supplies to reduce waste.
• Handle guest enquiries and complaints professionally.

Skills

Excellent communication skills (English)

Professional service

Knowledge of food and beverage

Upselling techniques

Job description

Overview

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Responsibilities

• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet.
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Maintain and update the restaurants guest history.
• Maintain a legible and up to date reservation book.
• Maintain and coordinate the printing of the respective restaurant menus.

Desired Skills and Qualifications

Minimum of 1 to 2 years’ experience in a similar position. Preferably in an international, luxury five-star hotel. English – excellent communication skills.