Restaurant Host/Hostess at InterContinental Fujairah Resort

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in the United Arab Emirates seeks a Restaurant Host/Hostess to create memorable dining experiences. You will welcome guests, recommend dishes, and ensure service runs smoothly. Ideal candidates will have 1-2 years of hospitality experience, strong customer service skills, and a good command of English. Join our team to deliver excellent service and be part of a welcoming environment.

Benefits

Competitive pay

Benefits package

Opportunity to work with talented people

Qualifications

• 1-2 years’ experience in similar position.
• Knowledge of restaurant operations preferred.
• Good command of English, other languages are a plus.

Responsibilities

• Welcome guests and manage waiting lists.
• Provide menus and assist with orders.
• Ensure guest satisfaction with food and service.

Skills

Customer service

Guest engagement

Communication

Job description

Your Day to Day

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service.

As a Restaurant Host/Hostess, you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.

Main Role Responsibilities

• Greeting guests as they enter and putting them on a waiting list as necessary.
• Be attentive to guest’s needs
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing great customer service.

Competencies and Experience

• Minimum 1-2 years’ experience in hotels in similar position
• Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred.
• Must be at the minimum age to serve alcohol in line with any local legislative requirements.
• Good command of English language, both oral and written. Other languages preferred.

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".

We are an equal opportunity employer.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?