Resource Planning Specialist

Emirates Airlines - Other locations; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global air services provider is seeking a Resource Planning & Rostering Specialist based in Dubai. The role requires developing and maintaining staff and equipment plans, utilizing statistical methods for decision-making, and training management in resource planning techniques. Candidates should have a Bachelor's degree in Industrial Engineering and at least 6 years of related experience. An excellent salary package with travel benefits and healthcare is offered.

Benefits

Attractive tax-free salary

Discounted flights and hotel stays

Generous leave and healthcare package

Transport benefits

Life insurance

Qualifications

• Minimum 6 years of experience in resource management and scheduling.
• System user on INFORM suite.
• Experience in business process reengineering.

Responsibilities

• Develop and maintain staff and equipment rosters.
• Apply statistical methods to support management decision making.
• Train line management on resource planning tools.

Skills

Strong analytical ability

Advanced communication skills

Problem-solving skills

Advanced MS Office and Excel skills

Experience working on Power BI

Education

Bachelor’s degree in Industrial Engineering

Tools

INFORM suite

Power BI

Job description

Overview

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values are safety, winning mindset, respect, teamwork, and future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement.

If you’re inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

In this role

Resource Planning & Rostering Specialist you will be responsible to develop, analyse and maintain medium and short-term plan (staff and equipment) & rosters for the assigned business area in line with business plans, strategy & Service Level Agreement (SLA).

You will apply statistical and optimisation methods to develop and interpret scenarios that supports management with decision making and strategic policy formulation to serve customer airlines in an innovative & cost-effective manner. This is a full-time role based in our Dubai office and will involve frequent business travel to various dnata stations globally.

Responsibilities

• Facilitate all the activities relating to the manpower and equipment budgets in the various departments of the business area and overseas Joint Venture Companies, during the annual budget process.
• Conceptualise, develop, and empower line managers on resource deployment rules keeping in view business plans, strategy & specific service level agreements with customer airlines. Transform/modeled these rules in the resource management system.
• Formulate and apply mathematical modelling & statistical analysis and other optimizing methods to develop and interpret What-if scenarios. Recommend the impact on resources and KPI in line with business operating strategy to the business units. Challenge where required to optimise the resource plans for increased efficiencies.
• Influence and interact with process owners and department heads for effective implementation of redesigned rules and processes.
• Train and develop line management personnel on tools and techniques used by resource planning team, with specific reference to planning and allocation of resource to optimize efficiency and productivity.
• Plan, lead, organise, and facilitate project teams to improve engagement standards for all business units across the business in conjunction with other functions in Business Support.
• Maintain engagement standards for all departments and continuously monitors and updates standards via OSOBR (One set of Business Rule) process. Share full analysis and matrix on engagement standards, utilisation and other parameters with Finance for airline profitability exercise.

Qualifications

• Bachelor’s degree in Industrial Engineering.
• Minimum 6 years of experience in fields related to Resource management and scheduling, including Business Process Reengineering (BPR), Method Study, Work Measurement, operations Research.
• System user on INFORM suite.
• Strong analytical ability with diagnostic and problem-solving skills.
• Advanced communication (written and verbal) and negotiation skills.
• Systematic documentation of project reports/systems and processes.
• Advanced MS Office and Excel skills
• Experience working on Power BI

Edge and preferences

• Proven experience in airline catering, airport operations, logistics, or other high-volume 24/7 operational environments, with a strong understanding of operational constraints, service-level agreements, regulatory requirements, and fluctuating demand dynamics.
• Hands-on expertise in workforce optimisation, from capacity planning and demand forecasting to day of operations.
• Demonstrated ability to define workforce engagement standards, design, implement, and continuously optimise multi-shift, multi-skill rosters in complex operational settings.
• Proven track record on workforce management and rostering systems (such as SPX, Plano, Workforce Plus, or equivalent platforms).
• Willingness and ability to travel internationally.

Recruitment Process and Timeline

dnata part of Emirates Group is an international organisation with employees from over 170 nationalities. We encourage applications from across the globe. Your application journey begins by applying via our Careers website. If you meet the criteria of the role you will then be invited to complete a HireVue video interview. If shortlisted you will then be invited to interview with our hiring managers. If successful, your recruiter will reach out with an offer and then our Onboarding team will ensure a smooth transition to your new role.

Salary & Benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website.