Residences Concierge - Six Senses The Palm Dubai

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Dubai is seeking an experienced Residences Concierge to ensure exceptional resident experiences from pre-move-in to move-out. The ideal candidate will have a hospitality diploma, fluency in English, and proficiency in Arabic or Russian. Responsibilities include professional interactions with residents, handling special requests, and maintaining up-to-date resident profiles. This role requires adherence to safety procedures and a high standard of personal grooming.

Qualifications

• Experience in a similar role at luxury hotels or branded residences.
• Knowledge of safety, security, and emergency procedures.
• Strong interpersonal skills for resident interactions.

Responsibilities

• Interact professionally with residents and hosts.
• Maintain high standards of personal appearance.
• Coordinate residents’ requests for services with vendors.

Skills

Fluent in English

Proficiency in Arabic

Proficiency in Russian

Advanced MS Office skills

Education

Hospitality diploma/degree

Tools

Property Management System (PMS)

Residential Portal

Job description

Residences Concierge - Six Senses The Palm Dubai

Hotel: Dubai The Palm (DXBDP), Plot number PJCRC08_200

As Residences Concierge, I will assume full responsibility for the efficient operation in the following:

• Interact with the residents and hosts professionally, courteously, and positively and proactively seek feedback.
• Responsible for exceptional residents’ experiences from pre-move-in, move-in, and move-out.
• Conduct pre-arrival calls to arriving Residents, make pre-arrival arrangements, grocery orders, and amenity orders, and handle any other member arrival requests.
• Welcome and acknowledge every Resident with a smile, eye contact, and a friendly verbal greeting, using the resident’s name when possible.
• Respond to and coordinate Residents’ requests for special arrangements or services (e.g., babysitting, business centre services, dry cleaning, financial services, flowers, interpretation services, mailing, notary, repairs, religious services, reservations, spa services, entertainment/sporting events, shopping, and any other relevant requests) by planning with approved specialized third-party vendors according to Six Senses guidelines.
• Maintain a high standard of personal appearance, grooming, and hygiene.
• Have knowledge of all safety, security, and emergency procedures related to the position in line with brand and statutory requirements.
• Ensure the privacy of residents, partners, and guests by applying an extra level of protection to any sensitive personal data and using confidential information only to perform the job.
• Have knowledge and strict adherence to LQA standards.
• Be knowledgeable of all in-house and arriving Residents.
• Maintain up-to-date Residents profiles in the Property Management System.

Qualifications

To execute the position of Concierge, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels or branded residences with proven results and includes the following:

• Hospitality diploma/degree and experience in a similar role at luxury hotel or branded residences.
• Fluent in English; proficiency in Arabic and Russian is considered an asset.
• Technical skills include Advanced MS Office – Word, Excel, PowerPoint, and Outlook.I am also familiar with various hotel systems including PMS, and Residential Portal.

The above is intended to provide an overview of the role and responsibilities for a Residences Concierge at Six Senses Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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