Residence Concierge

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai seeks an experienced concierge to manage resident requests and inquiries with professionalism. The ideal candidate has a background in hospitality, strong customer service orientation, and excellent communication skills in English. Responsibilities include coordinating deliveries, maintaining receptionist standards, and collaborating with various teams to ensure seamless service. This is a full-time position with no remote work available.

Qualifications

• Previous experience in concierge front office or reception role preferably in a hospitality environment.
• Attention to detail and ability to manage multiple tasks efficiently.
• Ability to work flexible schedules including evenings, weekends and holidays.

Responsibilities

• Manage resident requests and inquiries with professionalism and efficiency.
• Coordinate deliveries, maintenance appointments and amenity bookings.
• Collaborate with residence management, security, and housekeeping teams.

Skills

Customer service orientation

Excellent communication skills in English

Proficiency in using property management systems

Tools

Microsoft Word

Microsoft Excel

Job description

• Manage resident requests and inquiries with professionalism and efficiency offering solutions and personalized support.
• Coordinate deliveries, maintenance appointments and amenity bookings to ensure smooth daily operations.
• Maintain up-to-date knowledge of residence facilities, services, local attractions and events to offer tailored recommendations.
• Collaborate with residence management, security and housekeeping teams to deliver seamless and discreet service.
• Address resident concerns with discretion and efficiency, escalating to management when necessary.
• Ensure the lobby reception and concierge desk remain clean, organized and presentable at all times.
• Adhere to MAMA Shelters service values and etiquette in all interactions with residents and colleagues.
• Uphold the confidentiality and integrity of resident data in compliance with legal and organizational policies.

Qualifications

• Previous experience in concierge front office or reception role preferably in a hospitality environment.
• Proficiency in using property management systems (PMS) and office software such as Microsoft Word and Excel.
• Excellent communication skills in English; knowledge of Russian or other languages is a plus.
• Strong customer service orientation and a friendly professional demeanor.
• Attention to detail and ability to manage multiple tasks efficiently.
• Ability to work flexible schedules including evenings, weekends and holidays.
• A commitment to maintaining confidentiality and adhering to legal and organizational policies.

Additional Information

Were sure you know the beat:

• 1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
• Chorus: After the successful telephone interview we will see you at Mama be ready! (chorus x2 depending on the position)
• Last verse: Mama wont leave you wondering; you will have an answer from us whatever the outcome

Remote Work

No

Employment Type

Full-time