Residence Concierge

Dorchester Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hospitality group in Dubai is seeking a Residence Concierge to enhance the guest experience through exceptional service. The ideal candidate will possess strong communication skills, empathy, and previous experience in a similar role. Responsibilities include overseeing the lobby operations, greeting residents, and ensuring the highest standards of service. This position promises a rewarding career with extensive development opportunities and competitive benefits.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary stays at sister hotels

50% off at sister hotel bars and restaurants

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company provided transportation to work

Uniform provided with complimentary laundry

Service Charge

Qualifications

• Ability to manage multiple relationships and tasks.
• Good communication skills with other departments.
• Comfortable communicating in English and other languages.

Responsibilities

• Create and promote the Dorchester Collection culture and values.
• Greet residents and visitors, ensuring a welcoming experience.
• Oversee front-of-house operations of the Residence Lobby.
• Motivate and supervise the team, planning their daily assignments.

Skills

High empathy

Resilience

Guest-centricity

Problem-solving

Communication

Education

Previous experience as Residence Concierge / Guest Service Agent

Job description

Who we are

We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life.

As a member of our Dorchester Collection Family we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information or adjustments to the assessment process itself, please email so that we can discuss how we can support you through the process.

Job Details

Reference: 2025-5930 Hotel

Hotel: The Lana

Division & Department: Rooms - Concierge

Job Title: Residence Concierge

Contract Type: Permanent

Status: Full time

Position Overview

We are not just a collection of hotels and residences but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels and residences steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision. Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. Please submit your application and let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Residence Concierge you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends but also through our award‑winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

What you’ll get

• Competitive Salary Package
• World‑class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you’ll do

• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy We Care to life, ensuring our employees and guests receive nothing but the best experience.
• You will create real connections and meaningful relationships by utilizing collective intelligence from all sources.
• You will oversee the front‑of‑house operation of the Residence Lobby.
• You will greet residents, their family members and visitors as they arrive/depart, make them feel at home and ensure our residents receive nothing but the best experience.
• You will motivate, train, supervise, evaluate and counsel your team of Doormen, Lobby and Wellness Hosts.
• You will plan daily, weekly, monthly and quarterly assignments for the Doormen and Lobby and Wellness Hosts.
• You will oversee, assist and support when necessary all the Residents, their families and guests in the Lobby Lounge as well as on the Forecourt or on the Amenity level of The Lana Residences.
• You will maintain all written communication between residents and The Lana Residences team in a professional and courteous manner.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Residence Concierge you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. Our Lobby Host must communicate with other departments to ensure alignment remains.

The items shared are the essence of a day in the life of a Residence Concierge but will provide you with specifics on how we care for our Residences.

What you’ll bring

• You’ll bring your unique personality and passion to the role and the team.
• High empathy, resilience, guest‑centricity, confidence, well‑spoken, ability to manage multiple relationships and tasks, spirit of generosity, passion for the brand, problem‑solving, quick on their feet, curiosity and cultural awareness, proactive desire to connect, going above and beyond.
• Communication is what keeps our departments running perfectly. Our Residence Concierge must communicate with other departments to ensure alignment remains.
• English is the primary language used in our residences. You can comfortably communicate in this language.
• Previous experience as Residence Concierge / Guest Service Agent is preferred. High level of English and additional languages are an advantage.

Job Location

United Arab Emirates, Dubai