Reservations Supervisor

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hotel chain in Ras al-Khaimah seeks an experienced Reservations Supervisor to oversee daily reservation operations and ensure personalized service. The successful candidate will manage the reservations team, handle guest inquiries, and maintain booking systems. A minimum of two years in a similar role within a 5-star luxury hotel and a Bachelor's degree in Hospitality are required, along with strong interpersonal and leadership skills. This full-time position offers a unique opportunity for growth within a global hospitality leader.

Qualifications

• Minimum experience of 2 years in a similar role in a 5-star luxury hotel.

Responsibilities

• Oversee daily reservation operations and ensure efficient booking processes.
• Supervise and train reservations team providing guidance and feedback.
• Handle guest inquiries, resolve booking issues, and ensure excellent customer service.
• Maintain and update reservation systems for accuracy and availability.
• Collaborate with front desk, sales, and marketing teams to optimize bookings.
• Assist with room rates, promotions, and special requests.
• Prepare reports on occupancy, reservations, and key metrics.
• Resolve guest complaints and booking discrepancies.
• Promote upgrades and additional services during the booking process.
• Assist the Director of Revenue in overseeing the department's performance and strategies.

Skills

Strong interpersonal skills

Problem-solving abilities

Leadership skills

Education

Bachelor's degree in Hospitality or equivalent

Tools

MS Office

Opera system

Job description

Reservations Supervisor

As the beginning of a remarkable guest journey you will guide the team in delivering warm personalized service as a Reservations Supervisor ensuring each guest feels valued and excited for their stay.

What you will be doing:

• Oversee daily reservation operations and ensure efficient booking processes.
• Supervise and train reservations team providing guidance and feedback.
• Handle guest inquiries resolve booking issues and ensure excellent customer service.
• Maintain and update reservation systems for accuracy and availability.
• Collaborate with front desk sales and marketing teams to optimize bookings.
• Assist with room rates promotions and special requests.
• Prepare reports on occupancy reservations and key metrics.
• Resolve guest complaints and booking discrepancies.
• Promote upgrades and additional services during the booking process.
• Assist the Director of Revenue in overseeing the departments performance and strategies.

Qualifications

• Minimum experience of two years in a similar role in 5-star Luxury Hotel.
• Bachelors degree in Hospitality or equivalent.
• Knowledge in MS Office and Opera system.
• Strong interpersonalproblem solving abilities and leadership skills

Additional Information:

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities. By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work

No

Employment Type

Full-time