Reservations Quality Manager — Luxury Hospitality Training

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand in the United Arab Emirates is looking for a Manager – Reservations Quality. This role involves conducting audits of reservations interactions, designing training sessions, and establishing operational frameworks. The ideal candidate will possess 3-5 years of experience in luxury hospitality, advanced skills in contact centre systems, and strong interpersonal abilities. Benefits include a supportive work environment and competitive tax-free salary paid in UAE Dirhams (AED).

Benefits

Competitive tax-free salary

Comprehensive healthcare

Colleague discounts

Opportunities for development

Paid annual leave

Qualifications

• 3–5 years of experience in luxury hospitality or high-value client engagement.
• Proven ability to achieve and exceed quality targets.
• Advanced proficiency in contact centre systems.

Responsibilities

• Conduct audits of reservations interactions across all channels.
• Design and deliver training sessions on conversion techniques.
• Establish operational frameworks and performance reporting.
• Collaborate on process improvements to enhance guest experience.

Skills

Interpersonal skills

Communication skills

Emotional intelligence

Cultural sensitivity

Fluency in English

Knowledge of OMNI systems

Tools

Genesys

Salesforce

Job description

A luxury hospitality brand in the United Arab Emirates is looking for a Manager – Reservations Quality. This role involves conducting audits of reservations interactions, designing training sessions, and establishing operational frameworks. The ideal candidate will possess 3-5 years of experience in luxury hospitality, advanced skills in contact centre systems, and strong interpersonal abilities. Benefits include a supportive work environment and competitive tax-free salary paid in UAE Dirhams (AED).