Reservations Agent - Waldorf Astoria Ras Al Khaimah

Hilton Worldwide, Inc.; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Reservations Agent at Waldorf Astoria Ras Al Khaimah to handle room reservations and provide exceptional service. Candidates should be fluent in Arabic and English, with strong attention to detail and customer service skills. Previous experience in a luxury hotel is preferred, and the role involves collaboration with various departments to ensure a smooth reservation process.

Qualifications

• Previous experience as a Reservations Agent in a 5-star hotel or luxury hospitality environment is an advantage.

Responsibilities

• Handle all incoming reservation-related e-mails promptly.
• Identify sales leads as appropriate.
• Respond to all customers in a professional manner.
• Describe booking terms and policies for packages.
• Handle Group reservations if applicable.
• Process all reservations requests accurately.
• Handle modification or cancellation inquiries.
• Build and maintain strong relationships with partners.
• Follow-up on payments for reservations requiring prepayments.
• Collaborate with other departments.

Skills

Arabic language proficiency

Excellent communication skills in English

Attention to detail

Exceptional customer service

Professional telephone manner

Computer skills

Job description

Overview

Reservations Agent - Waldorf Astoria Ras Al Khaimah (HOT0BTWH)

Job Number: HOT0BTWH

Work Locations

Waldorf Astoria Ras Al Khaimah, Vienna Street Ras Al Khaimah 99999

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

Responsibilities

• Handle all incoming reservation-related e-mails promptly, in line with standard response times.
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and meet the guest's expectations
• Able to describe booking terms and policies for various packages.
• Handle Group reservations (if applicable) including creation of SRP’s, Group Master, rooming list, package setup.
• Ensure all reservations requests are processed accurately and completely, with relevant information shared with concerned department.
• Handle modification or cancellation enquiries from guests and partners.
• Build and maintain strong relationship with partners, regular bookers, repeat guests.
• Follow-up on payments for reservations requiring prepayments. (e.g. advance deposits, travel agent bookings with cash payment basis).
• Collaborate with other departments, including Front Office, Commercial, and Finance.
• Review no-shows and late cancellations and action appropriate action

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Arabic language proficiency is required, along with excellent communication skills in English
• Strong attention to detail to ensure accuracy in reservation processing and guest information
• A passion for delivering exceptional customer service and guest satisfaction
• Highly professional telephone manner with effective communication skills
• Proficient computer skills and ability to manage reservation systems efficiently

Previous experience as a Reservations Agent in a 5-star hotel or luxury hospitality environment is an advantage

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!