Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah

Hilton Worldwide, Inc.; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality seeks a Reservations Agent to enhance guest experiences at a luxury hotel. This role involves managing bookings, optimizing occupancy, and ensuring exceptional service. Ideal candidates will have a background in luxury hotel reservations, strong communication skills, and the ability to thrive in a fast-paced environment. Join a team dedicated to delivering warmth and hospitality, where your contributions will make a significant impact on guest satisfaction and business success. If you are passionate about creating memorable experiences, this opportunity is perfect for you.

Qualifications

• Experience in reservations or front office in a luxury hotel.
• Proficiency in reservation systems and booking procedures.

Responsibilities

• Manage guest bookings and inquiries for a seamless experience.
• Process reservations and maintain detailed records.
• Collaborate with Sales and Revenue teams for accuracy.

Skills

Reservations Management

Customer Service Excellence

Communication Skills

Organizational Skills

IT Proficiency

Multitasking

Revenue Strategies Knowledge

Education

2-3 years in Luxury Hotel Reservations

Tools

Opera

SynXis

Job description

Job Description - Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah (HOT0BLOG)

Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah (

Job Number:

HOT0BLOG

Work Locations

Waldorf Astoria The Palm, Palm Jumeirah Road, Crescent East, Dubai, Aa01

Responsibilities

• Manage guest bookings and inquiries to deliver a seamless and personalized experience, optimizing occupancy and revenue.
• Serve as a primary contact for guests, utilizing market trends to maximize revenue and ensure a professional booking experience.
• Handle inquiries via telephone, email, and fax promptly and courteously.
• Process reservations using the property management system, maintaining detailed records and guest preferences.
• Apply seasonal and historical trends to support occupancy and rate strategies.
• Upsell and leverage rate strategies to maximize revenue with tailored room options.
• Provide quotations and confirmations with clear communication.
• Identify new business opportunities and coordinate with the Sales team.
• Monitor guest satisfaction and address concerns proactively.
• Maintain knowledge of hotel services, policies, and facilities to assist guests confidently.
• Ensure bookings are secured correctly and charges for no-shows or cancellations are processed appropriately.
• Support guest requests and modifications from inquiry to arrival.
• Collaborate with Revenue, Sales, and Front Office teams for accuracy in bookings.
• Apply customer service skills and attention to detail consistently.
• Maintain reservation records and generate reports as needed.

Qualifications

• 2-3 years of reservations or front office experience in a luxury or high-end hotel.
• Proficiency in reservation systems (e.g., Opera, SynXis) and understanding of booking procedures.
• Strong IT skills and familiarity with administrative and reporting tools.
• Excellent organizational and communication skills.
• Professional appearance and demeanor suitable for a luxury environment.
• Ability to multitask and work calmly under pressure.
• Positive attitude and dedication to customer service excellence.
• Commercial awareness with knowledge of revenue strategies.
• Flexibility to work various shifts, including weekends and holidays.
• Guest-focused mindset with a passion for creating memorable experiences.

Preferred additional skills include knowledge of property management systems, prior experience in luxury hotel reservations, and proven sales ability in the hotel/leisure sector.

Working at Hilton

Hilton is a leading global hospitality company committed to providing exceptional guest experiences. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to achieving this goal every day.