Reservations Agent: Multi-Property & Guest Experience

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hotel chain in Dubai seeks a Reservation Agent to process and manage reservation requests. You'll be responsible for addressing guest inquiries, verifying room types and rates, and ensuring a high level of guest service while maintaining professionalism. The ideal candidate should have a high school diploma and excellent communication skills. This role offers the opportunity to work in a dynamic environment within the hospitality industry and is suitable for individuals seeking to build their career in a leading hotel chain.

Qualifications

• Strong communication skills and ability to maintain professionalism.
• Ability to address guest needs and concerns effectively.
• Capable of following company policies and procedures.

Responsibilities

• Process reservation requests, changes, and cancellations.
• Verify room availability and explain policies to guests.
• Ensure cleanliness and professionalism in appearance.

Education

High school diploma or G.E.D. equivalent

Job description

A prominent hotel chain in Dubai seeks a Reservation Agent to process and manage reservation requests. You'll be responsible for addressing guest inquiries, verifying room types and rates, and ensuring a high level of guest service while maintaining professionalism. The ideal candidate should have a high school diploma and excellent communication skills. This role offers the opportunity to work in a dynamic environment within the hospitality industry and is suitable for individuals seeking to build their career in a leading hotel chain.