Reservations Agent

Kempinski Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury international hotel brand located in Dubai is seeking a Reservations Agent to manage room reservations and ensure maximum client satisfaction. The ideal candidate should have 1-2 years of experience in a similar role within a luxury five-star hotel environment. Key responsibilities include reviewing reservation accuracy, adhering to service standards, and assisting in an upscale service experience. Candidates should possess excellent communication skills and a passion for providing quality service.

Qualifications

• Minimum of 1 to 2 years’ experience in a similar position.
• Experience preferably in an international, luxury five-star hotel.
• Passionate for European Luxury.

Responsibilities

• Review daily reservation accuracy and rate compliance.
• Ensure clients’ satisfaction and follow internal service standards.
• Spot-check reservations and check all VIP arrivals.

Skills

Excellent communication skills in English

Result & quality driven

Team player

Works well under pressure

People oriented

Job description

Reservations Agent

Application Deadline: 31 March 2026

Department: Revenue & Reservations

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

Reporting To: Reservations Supervisor

Description

The incumbent of this position will serve as the main contact for room reservations at the hotel and is responsible to materialize the maximum number of requests and reservations.

Key Responsibilities

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Follow the internal up-sell programme for Reservations department.
• Perform any other duties as assigned to them by management.

Job Requirements:

• Minimum of 1 to 2 years’ experience in a similar position
• Preferably in an international, luxury five-star hotel
• English - excellent communication skills
• Should be result & quality driven.
• Entrepreneurial, straightforward, leader, team player, works well under pressure. people oriented.
• Passionate for European Luxury.

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.