Reservations Agent

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Dubai is seeking a Reservations Agent to serve as the main contact for room reservations. The ideal candidate should demonstrate excellent customer service skills, professional communication, and strong organizational abilities. Responsibilities include efficiently converting inquiries to bookings, handling sales leads, and ensuring accurate reservations. Experience in a reservations environment is advantageous. Join a team dedicated to providing exceptional guest experiences.

Qualifications

• Passion for delivering great customer service.
• Professional telephone manner.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

Responsibilities

• Convert inquiries into contracted business quickly.
• Respond positively to sales inquiries.
• Identify sales leads as appropriate.
• Ensure accurate completion of reservations.
• Provide efficient service maintaining brand standards.

Skills

Customer service

Communication skills

Organizational skills

Computer proficiency

Education

Tertiary qualification or collegiate-level degree

Job description

Job Description - Reservations Agent (HOT0C5YO)

Reservations Agent

Job Number:

HOT0C5YO

Work Locations

Hilton Garden Inn Dubai, Mall Avenue Dubai 1

A Reservations Agent will serve as the main contact for room reservations at the hotel and must offer excellent service and influence the Guest’s decision to stay at the property.

What will I be doing?

As a Reservist Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservation Agent will perform the following tasks to the highest standards:

• Convert inquiries into contracted business quickly.
• Respond positively to sales inquiries to develop future sales leads.
• Identify sales leads as appropriate.
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest’s expectation.
• Provide prompt and efficient service while maintaining the hotel’s brand standards.

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service.
• A highly professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment.
• Tertiary qualifications, or other collegiate-level degree.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!