Reservation Agent

Safir Hotels and Resorts; United Arab Emirates; On-site; AED 110,000 - 147,000; Full time

Job summary

A hospitality company in the United Arab Emirates is seeking a Reservation Agent. The role involves managing reservations and customer inquiries, while providing excellent customer service. The ideal candidate will have experience in reservations or front desk, and proficiency in reservation management systems and MS Office. Fluency in English is essential, and being able to work flexible hours, including weekends and holidays, is required. This is a great opportunity to be part of a dynamic team.

Qualifications

• Previous experience in reservations or front desk preferred.
• Proficient in reservation management systems and MS Office.
• Fluency in English; additional languages are a plus.

Responsibilities

• Manage reservations and customer inquiries.
• Provide excellent customer service at the front desk.
• Organize and coordinate bookings efficiently.

Skills

Excellent communication

Customer service skills

Organizational abilities

Multitasking abilities

Fluency in English

Tools

Reservation management systems

MS Office

Job description

Reservation Agent Safir Hotels and Resorts • United Arab Emirates

Requirements

• Previous experience in reservations or front desk preferred
• Excellent communication and customer service skills
• Proficient in reservation management systems and MS Office
• Strong organizational and multitasking abilities
• Fluency in English; additional languages are a plus
• Ability to work flexible hours including weekends and holidays