Reservation Agent

Accor Hotels; Dubai; On-site; AED 146,000 - 184,000; Full time

Job summary

A renowned international hotel group in Dubai is seeking a dedicated Reservation Agent. In this role, you will be the first point of contact for guests, ensuring exceptional service and a smooth booking experience. The ideal candidate has previous hotel experience, strong communication, and problem-solving skills. Flexibility to work various shifts is required. Join a dynamic team at a leading hospitality provider with a commitment to diversity and exceptional service.

Benefits

Visa costs covered for selected candidates

Flights covered for selected candidates

Qualifications

• Previous experience in a hotel is required.
• Fluency in English; additional languages are a plus.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Provide exceptional service and smooth booking experiences.
• Handle incoming calls, emails, and online reservations.
• Collaborate with departments to address guest inquiries.

Skills

Customer-focused mindset

Excellent communication skills

Strong interpersonal abilities

Problem-solving skills

Detail-oriented

Tools

Opera hotel management software

Microsoft Office suite

Job description

Company Description

ibis Styles Dubai Dragon Mart Hotel is located on Al Awir Road (E44), just 15 minutes from Dubai International Airport and with easy access to International City and Dragon Mart.Experience an extraordinary blend of style and comfort at ibis Styles Dragon Mart Inspired by the Arabian Desert and Oasis, our lobby, with its skylight ceiling, transforms into a romantic haven bathed in occasional moonlight.

Job Description

We are seeking a dedicated and customer-focused Reservation Agent to join our team. As a Reservation Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience. Your role is crucial in creating positive first impressions and setting the stage for memorable stays at our property.

• Handle incoming calls, emails, and online reservations efficiently and professionally
• Provide detailed information about room types, rates, packages, and property amenities
• Upsell room categories and additional services to maximize revenue
• Process reservations accurately, ensuring all guest preferences and special requests are recorded
• Collaborate with other departments to address guest inquiries and resolve issues promptly
• Maintain up-to-date knowledge of promotions, events, and local attractions
• Generate and distribute daily reports on reservation activitiesAssist with group bookings and coordinate with the sales team when necessary
• Ensure compliance with company policies and procedures
• Contribute to a positive work environment by maintaining a friendly and helpful attitude

Qualifications

• Previous Experience in a hotel
• Proficiency in hotel management software, preferably Opera
• Strong interpersonal and problem‑solving abilities
• Excellent communication skills, with fluency in English (additional languages are a plus)
• Demonstrated ability to work efficiently in a fast‑paced environment
• Detail‑oriented with strong organizational skills
• Basic computer skills, including proficiency in Microsoft Office suite
• Knowledge of hospitality industry standards and best practices
• Ability to multitask and prioritize effectively
• Customer‑focused mindset with a commitment to providing exceptional service
• Flexibility to work various shifts, including weekends and holidays
• Team player with a collaborative approach to work

Additional Information

Visa requirements:

Please note that you must be eligible to live and work in Dubai. ibis Styles Dragon Mart will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART