Reservation Agent

21c Museum Hotels; Abu Dhabi; On-site; AED 40,000 - 55,000; Full time

Job summary

A luxury hotel chain is looking for a Reservation Agent in Abu Dhabi to handle all reservation inquiries and ensure high levels of guest satisfaction. Candidates should possess outstanding sales and customer service skills, fluency in English and Arabic, and experience with Opera and Microsoft applications. The role includes processing reservations accurately, maximizing revenue through effective upselling, and coordinating with various teams to enhance guest experiences.

Qualifications

• Outstanding Sales skills and professional presentation.
• Proficient in English and must have Arabic language skills.
• 2-year experience in customer service roles.

Responsibilities

• Handle reservation inquiries via phone, email, and online.
• Process room reservations and ensure accuracy.
• Maximize revenue through effective upselling.

Skills

Sales skills

Guest service skills

Communication skills

Tools

Opera

MS Office Suite

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suitesand a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

• Handle all reservation inquiries via phone, email, and online channels in a professional and courteous manner

• Process room reservations, amendments, and cancellations accurately in the system

• Provide clear information on room types, rates, packages, and hotel facilities

• Maximize revenue through effective upselling and adherence to rate strategies

• Ensure reservation details are complete and aligned with guest preferences and Fairmont brand standards

• Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences

• Maintain knowledge of promotions, policies, and Accor loyalty programs

• Handle guest queries and concerns promptly to ensure high levels of guest satisfaction

Qualifications

• Must possess outstanding Sales skills, guest service skills, professional presentation and sophisticated communication skills.
• Proficient in English language (Verbal and written), second language is an asset. Arabic is a must.
• Possesses full command Operaand other Microsoft applications (necessary training will be provided). Computer literacy in Windows, MS Office Suite is a must.
• 2-year experience in similar positions and customer service