Remote IT Support Specialists needed, UAE. New

Skills Provision; Remote; AED 88,000; Full time

Job summary

A technology company is seeking Support Specialists for remote roles supporting global retail products. The successful candidates will undergo specialist training and work full-time hours aligned with UAE headquarters' schedule. Responsibilities include providing technical support, diagnosing issues, maintaining support documentation, and delivering excellent customer service. Candidates should have experience in IT support and strong troubleshooting skills. Benefits include a performance bonus scheme and career progression opportunities.

Benefits

Performance bonus scheme

Career progression opportunities

Paid annual leave

Qualifications

• Previous experience in IT support or service desk roles is essential.
• Comfortable working remotely with minimal supervision.
• Reliable internet connection is required.

Responsibilities

• Provide remote technical support for global retail products.
• Diagnose and troubleshoot software, system, and user issues.
• Maintain support tickets and documentation accurately.

Skills

Troubleshooting and problem-solving skills

Fluent English language skills

Good working knowledge of computer systems

Attention to detail

Job description

A technology company in the United Arab Emirates requires several remote workers to act as Support Specialists for their globalized retail products.

Successful candidates will be required to undergo specialist training.

Whilst these are remote positions, official working hours will mirror the schedule used in the UAE headquarters.

These are full-time remote employment positions.

Salary

AED 88,000 annual

Benefits

• Performance bonus scheme
• Career progression opportunities
• Paid annual leave

Responsibilities

• Provide remote technical support for globalised retail products and platforms
• Diagnose, troubleshoot, and resolve software, system, and user issues efficiently
• Escalate complex or unresolved technical issues to senior support or engineering teams
• Maintain accurate support tickets, documentation, and resolution records
• Follow established support procedures, SLAs, and security protocolsParticipate in specialist training and ongoing product knowledge updates
• Deliver a high standard of customer service to international users
• Collaborate with internal teams to support continuous service improvement
• Work scheduled hours aligned with UAE headquarters operating times

Requirements

• Previous experience in IT support, technical support, or service desk roles
• Strong troubleshooting and problem-solving skills
• Good working knowledge of computer systems, software, and IT environments
• Ability to communicate clearly and professionally with international users
• Comfortable working remotely with minimal supervision
• Willingness to complete specialist training provided by the employer
• Ability to work full-time hours aligned with UAE headquarters schedule
• Strong attention to detail and accurate record-keeping skills
• Fluent English language skills (written and oral)
• Reliable internet connection and appropriate home working environment