Remote Customer Support Specialist – First-Contact Expert

Pulse Media; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading media company is seeking a Customer Support Representative to deliver exceptional support remotely. You will handle customer inquiries through various channels, ensuring satisfaction while documenting interactions. The role requires strong communication skills, the ability to multitask, and previous customer service experience. Join a supportive and collaborative team that offers competitive compensation and opportunities for growth in a flexible work environment.

Benefits

Competitive compensation

Opportunities for growth

Supportive remote team environment

Qualifications

• Previous customer service or support experience preferred.
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via email, chat, and/or phone.
• Resolve customer issues and complaints with empathy.
• Document customer interactions and resolutions.

Skills

Customer service skills

Written communication

Verbal communication

Problem-solving

Education

High school diploma or equivalent

Tools

CRM systems

Job description

A leading media company is seeking a Customer Support Representative to deliver exceptional support remotely. You will handle customer inquiries through various channels, ensuring satisfaction while documenting interactions. The role requires strong communication skills, the ability to multitask, and previous customer service experience. Join a supportive and collaborative team that offers competitive compensation and opportunities for growth in a flexible work environment.