Remote Customer Support Specialist – First-Contact Expert

Pulse Media; Remote; AED 120,000 - 200,000; Full time

Job summary

A customer-focused company is seeking a Customer Support Representative to join their remote team in Abu Dhabi. In this role, you will be the first point of contact for customers, ensuring a positive experience while resolving issues via email, chat, and phone. Ideal candidates have strong communication skills, problem-solving abilities, and experience in customer service. This fully remote position offers flexible scheduling and competitive compensation, providing opportunities for skill development and growth.

Benefits

Competitive compensation

Opportunities for growth

Supportive remote team environment

Qualifications

• Previous customer service or support experience preferred.
• Comfortable using computers and support tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via email, chat, and/or phone.
• Resolve customer issues, complaints, and questions.
• Document customer interactions and resolutions.

Skills

Strong written and verbal communication skills

Problem-solving skills

Ability to multitask

Customer service experience

Education

High school diploma or equivalent

Tools

CRM systems

Ticketing or help desk systems

Job description

A customer-focused company is seeking a Customer Support Representative to join their remote team in Abu Dhabi. In this role, you will be the first point of contact for customers, ensuring a positive experience while resolving issues via email, chat, and phone. Ideal candidates have strong communication skills, problem-solving abilities, and experience in customer service. This fully remote position offers flexible scheduling and competitive compensation, providing opportunities for skill development and growth.