Remote Client Experience & Strategy Specialist

Abu Dhabi Commercial Bank; Abu Dhabi; Hybrid; AED 120,000 - 160,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Specialist for Client Experience and Strategic Initiatives. This role emphasizes improving service delivery, analyzing customer feedback, and collaborating with teams to enhance client satisfaction. Candidates should have at least 4 years of relevant experience and be fluent in Arabic and English. The position offers comprehensive benefits, competitive salary, and flexible working options.

Benefits

Competitive salary

Comprehensive benefits package

Flexible and remote working options

Learning and development opportunities

Qualifications

• At least 4 years of experience in service quality and customer experience initiatives, preferably within financial services.
• Fluent Arabic and English writing and verbal skills.
• Ability to conduct data and trend analysis.
• Familiar with using MS Office.

Responsibilities

• Drive improved service delivery performance and enhance customer experience.
• Assist the Strategy Committee Secretary in moderating and following up on meetings.
• Provide updates on strategic committees and initiatives.
• Keep project implementation plans updated and report on progress.
• Review customer research and trend analysis for insights.
• Collaborate with teams to implement customer experience initiatives.
• Conduct sessions to discuss customer trends and suggest improvements.
• Identify trends in performance reports and ensure compliance.
• Design initiatives to enhance client satisfaction.
• Monitor client feedback and identify improvement opportunities.
• Prepare executive-level reports and presentations.

Skills

Service quality and customer experience

Fluent in Arabic and English

Data and trend analysis

MS Office proficiency

Job description

A leading financial institution in Abu Dhabi is seeking a Specialist for Client Experience and Strategic Initiatives. This role emphasizes improving service delivery, analyzing customer feedback, and collaborating with teams to enhance client satisfaction. Candidates should have at least 4 years of relevant experience and be fluent in Arabic and English. The position offers comprehensive benefits, competitive salary, and flexible working options.