Relationship Operations Specialist – Banking Support

ADIB; United Arab Emirates; On-site; AED 50,000 - 75,000; Full time

Job summary

A banking institution in the UAE is seeking an Assistant Relationship Officer to manage customer service requests and documentation. The ideal candidate will have 3-5 years of banking experience with strong analytical skills and a good understanding of customer service processes. Responsibilities include managing security documents, reviewing account documentation, and supporting Relationship Managers. This role is pivotal in ensuring customer satisfaction and compliance with banking policies.

Qualifications

• 3 - 5 years of banking experience with an emphasis on customer service.
• Hands-on experience in the area of Customer Service Unit.
• Good understanding of technological issues.

Responsibilities

• Manage security and availability documents for booking.
• Attend to customer service requests.
• Review and upload account opening documents.
• Follow up with customers for EMI payments.
• Prepare and check documentation for transactions.

Skills

Good communication skills

Customer service experience

Analytical ability

PC skills

Education

Bachelor's degree or equivalent

Job description

A banking institution in the UAE is seeking an Assistant Relationship Officer to manage customer service requests and documentation. The ideal candidate will have 3-5 years of banking experience with strong analytical skills and a good understanding of customer service processes. Responsibilities include managing security documents, reviewing account documentation, and supporting Relationship Managers. This role is pivotal in ensuring customer satisfaction and compliance with banking policies.