Relationship Officer - Liabilities

First Abu Dhabi Bank; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A major financial institution in Dubai is seeking a proactive sales professional with 3-5 years of banking experience. The role focuses on exceeding sales targets and client onboarding while adhering to compliance policies. Ideal candidates must possess strong leadership skills, a relevant university degree, and proficiency in tools like Excel and Word. This position offers significant opportunities for career growth in the dynamic banking sector.

Qualifications

• Business Banking - Liabilities experience is a must.
• 3-5 years of experience in Banking or in a Financial Industry.

Responsibilities

• Meet and exceed monthly and annual sales target objectives.
• Ensure penetration in the market focusing on New To Bank acquisition.
• Participate in Learning, Development and training programmes.

Skills

Leadership & team management

Service quality & customer handling skills

Proactive approach

Business development abilities

Education

University Degree / MBA / PGDM / Sales diploma or certification

Tools

Excel

Word

PowerPoint

Job description

Company Description

Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.

Job Description

JOB PURPOSE

• Meet and exceed monthly and annual sales target objectives
• Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele
• Do proper analysis of the case and provide all related information of the customer after the field visit is done
• To be familiar with all policies, products and processes to ensure superior client on boarding experience
• To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel
• Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

Job Context

Financial

Accomplish set sales and revenue objectives for all Products as per set business plan.

• Achieve monthly& annual set KPI objectives
• Focus on New To Bank acquisition along with leveraging existing client base
• To leverage on cross sell opportunities to ensure higher revenue per customer
• Maintain Daily Sales Reports on sales performance for review by team leader and manager assets

Customers

Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.

• Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience
• To ensure no mis selling to customers by offering products/services transparently as per customer requirements
• Understand and resolve/escalate customer redresses to ensure timely resolution

Learning & Growth

• Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team
• To ensure participation in assigned training, Learning & Development programmes
• Awareness to competition offerings and offer suggestions to line manager to improve product/ processes

Internal Processes

• Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding,Fraud Control,Client Application & KYC Documentation etc
• Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
• Ensure to bring quality and right customers to the franchise .
• Discuss the cases with stake holders and ensure support is provided

Specialist Skills required for the Job

Core Skills

• Leadership & team management
• Service quality & customer handling skills
• Motivated & Proactive approach
• Ability to develop & strengthen relationship between team & customers
• Good knowledge of BB products, compliance policies & services
• NTB Business development abilities

Technical Skills

• Good knowledge of BB products
• Good Computer skills; Excel, word, PP
• Competitive and ability to work in multi cultural environment

Qualifications

Business Banking - Liabilities experience is a must

Education required

University Degree / MBA / PGDM / Sales diploma or certification preferable.

Experience

3 – 5 years of experience in Banking or in a Financial Industry

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