Relationship Officer

First Abu Dhabi Bank; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Dubai is seeking a motivated Sales Executive to meet and exceed sales targets. The ideal candidate should have 3-5 years of experience in banking or financial industries, possess excellent negotiating skills, and focus on customer acquisition. Responsibilities include thorough market analysis, maintaining strong client relationships, and adherence to banking regulations. This full-time role is essential for the growth and success of the bank's services.

Qualifications

• 3-5 years of experience in Banking or in a Financial Industry.
• Good convincing and negotiating skills.
• Ability to maintain effective business relationships.

Responsibilities

• Meet and exceed monthly and annual sales targets.
• Provide thorough analysis and related information after field visits.
• Focus on New to Bank acquisition and maintain client relationships.

Skills

Negotiating Skills

Convincing Skills

Cross-Selling

Education

University Degree / MBA / PGDM / Sales diploma or certification

Job description

Job Purpose

• Meet and exceed monthly and annual sales target objectives
• Ensure penetration in the market through focus on New to Bank acquisition as well as solicit existing clientele
• Do proper analysis of the case and provide all related information of the customer after the field visit is done
• To be familiar with all policies products and processes to ensure superior client on boarding experience
• To proactively participate in Learning Development and training programmes of the bank in order to be effective sales personnel
• Ensure strict adherence to all KYC Compliance policies and other processes as stipulated

General Accountability

Financial

Accomplish set sales and revenue objectives for all Products as per set business plan.

• Achieve monthly& annual set KPI objectives
• Focus on New to Bank acquisition along with leveraging existing client base
• To leverage on cross sell opportunities to ensure higher revenue per customer
• Maintain Daily Sales Reports on sales performance for review by team leader and manager assets

Customers

Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.

• Ensure thorough knowledge of all product policies and processes in order to achieve superior client on boarding experience
• To ensure no mis selling to customers by offering products/services transparently as per customer requirements
• Understand and resolve/escalate customer redresses to ensure timely resolution

Learning & Growth

Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team.

• To ensure participation in assigned training Learning & Developemet programmes
• Awareness to competition offerings and offer suggestions to line manager to improve product/ processes

Internal Processes

Ensure implementation of prescribed Sales & Compliance processes as per Banks policies. Implement governance & controls to proactively identify manage and minimize/mitigate potential losses to the franchise within respective Area.

• Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling Client OnboardingFraud ControlClient Application & KYC Documentation etc
• Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
• Ensure to bring quality and right customers to the franchise.
• Discuss the cases with stake holders and ensure support is provided

Qualifications

Essential:

• Requires good convincing and Negotiating Skills according to the complexity of business.
• Continuous suggestions on Changes and ways of improving FAB Products.
• To build and maintain effective business relationship with all colleagues.
• Identify any cross-Selling opportunity for Other Business Divisions of the Bank

Education required: University Degree / MBA / PGDM / Sales diploma or certification preferable.

Experience: 3-5 years of experience in Banking or in a Financial Industry

Remote Work: No

Employment Type: Full-time