Relationship Officer Branches

ADIB Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading financial institution is looking for a Relationship Officer to manage customer inquiries regarding deposit accounts and ensure high-quality service delivery. The ideal candidate will have at least 2 years of experience in customer relations within the banking sector and possess a thorough knowledge of UAE banking regulations. This role also involves compliance with policies and enhancing customer satisfaction. Candidates must be UAE Nationals. The position is on-site in Dubai.

Qualifications

• Minimum 2 years experience in Customer Relations or similar roles in banking.

Responsibilities

• Handle inquiries related to deposit accounts for home finance customers.
• Responsible for closing Home Finance customer complaints.
• Ensure TAT is adhered to and exceed customer expectations.
• Co-ordinate and liaise with other departments professionally.
• Cross sells ADIB products to HF customers.

Skills

Customer service skills

Sales skills

Training skills

Computer skills

Knowledge of UAE banking regulations

Job description

Description

Role: Relationship Officer - branches

Location: BR-Shaikh Zayed Road Branch Dubai

Role purpose

Managing products and service functions to ensure the delivery of quality service to customers while projecting the warm image of ADIB maintenance of operational controls and continuous improvement in financial services and operational service efficiency. Reports direct to: BM

This position is for UAE Nationals only.

Key accountabilities of the role

Responsibilities

• Handle inquiries related to deposit accounts for home finance customers. Opening and closing of deposit accounts ensure proper completion of forms observe KYC policies and CB instructions.
• Responsible for closing Home Finance customer complaints and ensuring that customer is satisfied with the service provided
• Ensure TAT is adhered to and where possible exceed customer expectations
• Ensure Home finance customer is constantly informed on status of his/her query.
• Co-ordinate and liaise with other departments in a professional manner
• Deliver the right levels of service skills support & coach other colleagues. Participate in regular review and development meetings with key stakeholders
• Ensure compliance with bank policies
• Comply and perform Key operational controls as required in ADIBs polices & procedures in day-to-day operations.
• Cross sells ADIB products to HF customers.

Results required

• Achieving Monthly Budget
• Continuous Improvement
• Response to be provided for Internal Audit & ICD Comments.
• Compliance of policies & procedures
• Positive customer feedback
• Tasks to be completed within specified TAT

Specialist skills / technical knowledge required for this role

• Broad knowledge of ADIBs Retail Banking financial products & services
• Thorough knowledge of ADIBs Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills

Previous experience

• Minimum 2 years experience as a Customer Relations or similar roles in a banking environment

Required Experience

Unclear Seniority