Regional Underwriting Manager - Financial Lines

Chubb; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A global insurance company is seeking an experienced Underwriting Operations Manager for their Dubai location. This senior role entails accountability for profit and loss for major accounts, combined with leadership of a team of senior underwriters. Candidates should possess strong analytical skills, a proven track record in performance management, and expertise in underwriting processes. You will play a crucial role in coaching and maintaining the delivery of exceptional service and underwriting integrity for key broker relationships.

Qualifications

• Extensive experience in underwriting and team management.
• Strong understanding of financial targets and performance metrics.
• Expertise in coaching and mentoring underwriters.

Responsibilities

• Manage performance across a team of senior underwriters.
• Ensure clear development plans for underperformance.
• Drive team discipline and morale through daily management.
• Influence financial targets and manage relationships with brokers.
• Utilize management information systems for data analysis.
• Report on team performance metrics to management.

Skills

Leadership

Analytical skills

Performance management

Broker relationship management

Technical underwriting knowledge

Job description

Underwriting Operations Manager, HNW

This is a senior position within the Underwriting Centre and has the following main purposes:

• Accountability for the full profit and loss of a set of brokers and the delivery of the PRS Strategic Goals in respect of Service, Underwriting & Broker Management.
• Management of a team of Senior Underwriters/Underwriters (circa 7/8 reports) incorporating Performance Management & Personal Career Development.
• To underwrite & be a key referral point for a number of large and complex, new and existing business accounts whilst providing world class service to our broker partners.
• You will be required to coach Senior Underwriters /Technical Account Managers and Underwriters to ensure the consistent delivery of World Class Service and Underwriting Integrity.
• You will be required to consistently monitor, manage & structure the team to maintain the consistent delivery of World Class Service.

Key Responsibilities

• Manage performance across a team of 7/8 Senior Underwriters/Underwriters through monthly one to ones , quarterly appraisals and ongoing coaching.
• Ensure all areas of underperformance are managed consistently, with clear development plans structured in place following consultation with the EUZ UW Centre Manager & HR.
• Drive team disciplines, morale and consistent team collaboration through daily management of Service & Underwriting.
• Influence and drive activity to achieve agreed financial targets and proactively manage superior relationships with broker partners.
• Demonstrate an excellent level of competence in the use of management information systems to be able to understand the data and analyse any trends. Ensure consistent monthly reporting against all KPIs, together with activities to drive opportunity and address underperformance.
• Monthly management of team performance incorporating monthly P&L & Service reporting to the EUZ Management Team.
• Drive forward quarterly Broker Management in line with the EUZ Broker Management Strategy with collaboration with the Sales Team & EUZ Management Team.
• Collaboration with the Technical AM & EUZ UW Centre Manager with regards to referral coaching, training requirements/development.
• Be a technical underwriting referral point for Senior Underwriters, Underwriters, Underwriting Assistants and Claims.
• Ensure all team members seek to round out existing accounts and cross-sell other classes of business and promote a sales culture within the team for all new business and renewal transactions.
• To be an integral part of the Audit team for PRS and to work alongside other Account Managers & UKI & EUZ UW Managers in implementing the PRS Audit Plan.
• To drive the call coaching strategy on your team to develop soft skills, and to ensure that all audit feedback is cascaded down and any trends are tracked and managed accordingly in line with UW Goals.
• To have a constructive and collaborative relationship with all aspects of PRS and to seek new relationships/opportunities across all departments.