Recreation Supervisor

AccorHotel; Ras Al Khaimah; On-site; AED 45,000 - 65,000; Full time

Job summary

A leading hospitality organization is seeking an experienced individual to oversee Recreation operations, ensuring guest satisfaction and that all hotel standards are met. Responsibilities include managing pool and beach operations, training staff, and handling guest complaints professionally. The ideal candidate will demonstrate strong management and interpersonal skills, ensuring a warm welcome for all guests. This is a full-time position based in Ras Al Khaimah, United Arab Emirates.

Qualifications

• Strong management skills for supervising recreation facilities.
• Ability to handle guest complaints professionally.
• Excellent interpersonal skills to socialize with guests.

Responsibilities

• Oversee Recreation operations and guest areas to meet hotel standards.
• Ensure proper stock levels for Recreation operations.
• Train Recreation staff on safety standards and procedures.
• Manage guest complaints to ensure satisfaction.
• Maintain cleanliness and setup of recreation facilities.

Job description

• To oversee the Recreation operations Pool and Beach operations and all guest areas and to personally supervise the above ensuring that the hotel standards and procedures are fully known and followed.
• To ensure appropriate stock level for the smooth run of the Recreation operations and to prepare requisitions accordingly.
• To ensure a proper coverage and supervision of the Recreation facilities at all times.
• To be present in the pool and beach areas during busy periods to welcome and socialize with guests.
• To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied and recording it.
• To call the Spa & Recreation Manager for advice in serious cases or if an approval is required.

• To be fully aware of and to report all guest comments or complaints.
• To ensure that all Recreation Heartists are fully trained on all aspects of operations specifically on safety standards and procedures.
• To ensure that all Recreation facilities are thoroughly cleaned properly set-up and available for use at any given time.
• To implement and follow up the Focus and other financial and audit procedures.
• To be aware of all VIPs visiting or staying in the hotel.
• To ensure the proper use of all the recreational equipment and hotel management system and to have a perfect knowledge of the set ups.
• To assign duties and responsibilities to subordinates and to assist them in their duties.
• To control and implement daily check lists.
• To assist the Spa & Recreation Manager in preparing forecasts and statistics.
• To respect schedules terms and deadlines as agreed with the Management.

Remote Work :

No

Employment Type :

Full-time