Receptionist - Hilton Abu Dhabi Yas Island

Hilton Worldwide, Inc.; Yas Island; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company seeks a Receptionist for their Abu Dhabi location, responsible for ensuring a high-quality reception experience for guests. Candidates should have experience in customer service and an equivalent high school education. Skills in communication and IT are essential. This full-time role offers opportunities for training and development within the hospitality industry.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude with good communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Achieve positive outcomes from guest queries quickly.
• Ensure efficient reception experiences for checking in/out.
• Provide feedback from guests to the management.

Skills

Customer service

Communication skills

IT proficiency

Education

High school certificate or equivalent

Job description

Job Description

Receptionist - Hilton Abu Dhabi Yas Island (Job Number: HOT0C7BU)

Work Locations

Hilton Abu Dhabi Yas Island, Yas Island, Abu Dhabi 500200

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check‑in/out, and complete audit procedures, as required
• Keep Front Office Manager and Reception Supervisors fully aware of any relevant feedback from guests and other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required and assist with the Night Team’s training and development efforts
• Demonstrate knowledge of hotel room categories, room rates, packages, and promotions necessary to perform daily duties
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities
• Use correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations, and all health and safety legislation
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems
• Follow company brand standards
• Assist other departments as necessary

Qualifications

• Previous experience in a customer‑focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Previous experience in cash handling (advantageous)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Full‑time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office