Lobby Ambassador

Marriott Hotels Resorts; Ras Al Khaimah; On-site; AED 35,000 - 45,000; Full time

Job summary

A leading global hospitality company is looking for an individual to enhance the service experience of hotel guests at their Ras al-Khaimah location. Responsibilities include engaging guests, responding to special requests, and developing positive relationships with team members. The ideal candidate should possess strong customer service skills and have at least one year of related work experience. A high school diploma is required. Join a diverse team committed to providing exceptional service.

Qualifications

• At least 1 year of related work experience is preferred.
• Ability to stand, sit or walk for an entire work shift.

Responsibilities

• Engage with hotel guests to enhance their service experience.
• Respond to guest requests and special arrangements.
• Develop and maintain positive working relationships with team members.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.

Responsibilities

• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.