Radiology Patient Services Coordinator

Medi Clinic; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare provider in the UAE is seeking a Patient Administrator to enhance patient care quality. Responsible for managing appointment scheduling, medical insurance processes, and billing while meeting customer service expectations. Ideal candidates should possess secondary school education and experience in customer service, preferably in healthcare. Knowledge of relevant software and medical terminology is essential. Join a growing team and contribute to improving patient services.

Qualifications

• 2-3 years of experience in a customer services role, preferably in the healthcare industry.
• Experience in a Contact Centre or Healthcare environment is desired.

Responsibilities

• Manage patient appointment scheduling and registration process.
• Oversee medical insurance process and related tasks.
• Manage billing and cash up process.
• Meet customer service expectations improving quality of patient service.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Hospital information systems

Knowledge of company policies and emergency codes

Knowledge of medical insurance terminologies

Medical terminology and procedures

Numerical literacy

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree in medical science, finance / accounting

Job description

A healthcare provider in the UAE is seeking a Patient Administrator to enhance patient care quality. Responsible for managing appointment scheduling, medical insurance processes, and billing while meeting customer service expectations. Ideal candidates should possess secondary school education and experience in customer service, preferably in healthcare. Knowledge of relevant software and medical terminology is essential. Join a growing team and contribute to improving patient services.