Quality & Sustainability Manager

Rixos Hotels; Ras Al Khaimah; On-site; AED 100,000 - 130,000; Full time

Job summary

A luxury hotel chain in Ras Al Khaimah is seeking a Quality and Sustainability Manager. This role is responsible for establishing quality standards and implementing sustainability initiatives across all resort departments. Candidates should have a master's degree or relevant certification and 3-5 years of experience in luxury hospitality. The position requires strong leadership, analytical skills, and a deep understanding of industry regulations and standards. Competitive salary and benefits are offered.

Benefits

Competitive Salary

Duty Meals provided

Medical Insurance

Vacation tickets/benefits

Qualifications

• 3-5 years of experience in quality assurance and sustainability in luxury hospitality.
• Certified Quality Auditor or similar certifications preferred.
• Deep understanding of sustainability best practices.

Responsibilities

• Establish quality standards across resort departments to meet luxury expectations.
• Develop and implement quality management strategies and sustainability plans.
• Conduct audits and analyze guest feedback for continuous service improvement.

Skills

Luxury hospitality standards

Environmental regulations

Analytical skills

Leadership

Communication

Quality management software

Education

Master’s degree in Quality Management or Sustainability

Tools

Microsoft Office Suite

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennismore and Accor’s limitless possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. Changing the concept of a real luxury by giving a new meaning to the all‑inclusive holiday concept through providing a unique experience.

Salaries And Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

Quality Management

• Establish and uphold the highest quality standards across all resort departments—front office, guest services, housekeeping, food & beverage, spa, and recreational facilities—to meet luxury guest expectations.
• Conduct rigorous, scheduled quality audits and inspections to ensure compliance with Rixos brand standards and health & safety protocols.
• Analyze guest feedback from surveys, online reviews, and direct communications to identify trends and drive continuous service excellence.
• Collaborate with department heads to deliver ongoing, bespoke training programs focused on luxury service delivery, hygiene, and operational excellence.
• Develop and implement quality management strategy and plans, including resource, systems, timescales, financials, to support, contribute to, and integrate within, the organization’s annual business plan and long‑term strategy.
• Responsible to ensure all SOP’s are in place for all departments as a part of ISO implementation.

Sustainability Management

• Develop and execute an integrated sustainability strategy aligned with Rixos Group’s CSR commitments and local environmental regulations.
• Lead initiatives to optimize energy efficiency, water conservation, and waste reduction across the resort, including guest engagement programs promoting sustainable practices.
• Drive sustainable procurement by prioritizing eco‑friendly, ethically sourced, and local products that enhance the guest experience and reduce environmental impact.
• Implement innovative waste management solutions to minimize landfill waste, including comprehensive recycling, composting, and elimination of single‑use plastics.
• Foster partnerships with local communities, environmental organizations, and suppliers to support regional sustainability efforts and social responsibility projects.

Cross-Functional & Strategic Leadership

• Champion continuous improvement projects that enhance both quality and sustainability, driving operational efficiencies without compromising luxury standards.
• Identify and mitigate risks related to quality failures or environmental non‑compliance, maintaining the resort’s reputation for excellence.
• Manage the budget and resources allocated for quality assurance and sustainability initiatives to maximize ROI.
• Act as the primary liaison for quality and sustainability matters during inspections, audits, and brand evaluations.
• Stay informed of the latest trends in luxury hospitality quality and sustainability, introducing cutting‑edge practices and technologies to the resort.

Qualifications

Education

• A master’s degree or relevant certification in Quality Management, Sustainability, or Environmental Management is highly desirable.

Professional Experience

• Minimum 3-5 years of experience in quality assurance and sustainability roles within the luxury hospitality sector, preferably in a 5-star hotel or resort environment.

Certifications (Preferred)

• Certified Quality Auditor (CQA), Six Sigma, or ISO 9001 Quality Management certification.
• LEED, Green Globe, EarthCheck, or other recognized sustainability/environmental certifications.
• HACCP certification or other food safety‑related qualifications for F&B quality oversight.

Skills & Competencies

• Deep understanding of luxury hospitality standards and guest service excellence.
• Strong knowledge of environmental regulations, sustainability best practices, and energy/resource management in the hospitality industry.
• Excellent analytical skills with the ability to conduct audits, analyze data, and implement continuous improvement plans.
• Proven leadership and project management capabilities, able to lead cross‑functional teams and drive initiatives to completion.
• Exceptional communication and interpersonal skills to engage effectively with internal teams, suppliers, guests, and external auditors.
• Proficiency in quality management and sustainability software/tools, as well as Microsoft Office Suite.
• Ability to work under pressure in a fast‑paced luxury environment while maintaining attention to detail.