Quality Manager- Six Senses The Palm Dubai

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a Quality Manager at Six Senses The Palm, Dubai. The role requires developing quality standards, leading assurance programs, and ensuring compliance with brand and regulatory requirements. Candidates should have over 5 years of luxury hotel experience, a degree in Hotel Management, and strong technical skills in various hotel systems. They must also be fluent in English and able to lead teams effectively. The position promotes excellent service quality aligned with guest experiences.

Qualifications

• More than 5 years of experience in a luxury hotel operational leadership position.
• Proven experience leading and influencing team members.

Responsibilities

• Develop and maintain quality and brand standards at the property.
• Lead the quality assurance program, ensuring operational excellence.
• Conduct property quality audits to drive improvements.
• Analyze guest feedback and create action lists for management.
• Ensure compliance with all brand standards and regulatory requirements.

Skills

MS Office (Word, Excel, PowerPoint, Outlook)

Hotel systems (POS, PMS, CRM)

Leadership and influencing

Fluent in English

Education

Degree in Hotel Management or equivalent

Job description

As Quality Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and their strategic planning and development, ensuring all activities, initiatives and practices are activated and embraced within the property.

Responsibilities

• Develop, implement and maintain quality and brand standards at the property.
• Lead the quality assurance program, ensuring consistency and operational excellence.
• Conduct and oversee property quality audits, driving measurable improvement. (LQA, Hygiene, OPS audits and others)
• Analyze guest feedback and review data to identify trends and opportunities. Create action lists resulting from results for the General Manager (direct feedback collected on site, HeartBeat/Medallia, social media, emails, etc)
• Collaborate with global, regional and property leaders to implement corrective and preventive actions where and when needed.
• Ensure compliance with brand standards, sustainability and wellness as well as hygiene, and regulatory requirements.
• Guide key stakeholders on quality setup, readiness, and brand integration.
• Champion a culture of continuous improvement and learning across all areas.
• Align service quality with guest experience and brand promise.
• Leverage data and KPIs to monitor performance and benchmark best practices.
• Partner with Sustainability, Wellness, Operations, and Training to reinforce holistic quality excellence>
• Support the development of quality training programs and audit tools for teams.
• Facilitate cross-property sharing of success stories, innovations, and lessons learned.
• Represent the property in property meetings, audits, and partner evaluations in relations to Quality.
• Provide regular quality reports and insights to GM for strategic decisions.
• Liaison to property General Manager, Executive Committee and head of departments on all quality related matters.
• Focus on all areas of the operation in the hotel and branded residences.

Qualifications

• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. Familiar with various hotel systems including POS, PMS and CRM platforms.
• A degree in Hotel Management or equivalent education or experience.
• More than 5 years’ previous experience in a luxury hotel operational leadership position with extensive IHG system accountability.
• Proven experience leading and influencing team members across all levels of the organisation.
• Fluent in English language.

The above is intended to provide an overview of the role and responsibilities for a Quality Manager at Six Senses The Palm, Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm, Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.