Quality & Guest Experience Leader for Hospitality

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company located in Ras al-Khaimah is looking for a Quality Manager to enhance guest satisfaction and elevate service standards. The ideal candidate will have a degree in a relevant field and 3-5 years of hospitality experience, coupled with strong leadership skills. Responsibilities include monitoring quality standards, analyzing guest feedback, and providing comprehensive training. This role offers competitive benefits, including travel programs for team members.

Benefits

Go Hilton Team Member Travel Program

Qualifications

• Any degree in Business Administration, Hotel and Restaurant Management, or a related major.
• 3-5 years experience in hospitality, preferably with leadership experience.
• Ability to analyze and interpret large amounts of data.

Responsibilities

• Monitor and implement Quality Standards throughout the hotel.
• Focus on Guest Feedback to enhance guest satisfaction.
• Provide training on guest satisfaction programs.

Skills

Guest Feedback focus

Strong written and verbal skills

Leadership

Integrity

Teamwork

Analytical skills

Education

Degree in Business Administration or related field

Tools

MS Office Suite

Windows Applications

Job description

A leading global hospitality company located in Ras al-Khaimah is looking for a Quality Manager to enhance guest satisfaction and elevate service standards. The ideal candidate will have a degree in a relevant field and 3-5 years of hospitality experience, coupled with strong leadership skills. Responsibilities include monitoring quality standards, analyzing guest feedback, and providing comprehensive training. This role offers competitive benefits, including travel programs for team members.