Program Manager, UAE National, Delivery Experience

Amazon; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A global e-commerce leader is looking for a Program Manager based in Dubai to enhance the delivery experience in the MENA region. This role involves program ownership and strategic leadership, requiring strong analytical skills and collaboration across teams. Candidates should have at least 2 years in program management and familiarity with SQL and Lean principles. Competitive package and growth opportunities are offered.

Qualifications

• 2 years of program or project management experience.
• Knowledge of Lean principles and DMAIC methodology.
• Experience in requirement gathering and ability to document requirements clearly.

Responsibilities

• Drive DEX related initiatives within the MENA region.
• Manage execution of aligned vision for delivery experience improvements.
• Collaborate with teams and influence stakeholders.

Skills

Program management

Data analysis

Cross-functional collaboration

Lean principles knowledge

SQL proficiency

Tools

MS Access

SQL

Job description

Are you customer obsessed flexible smart and analytical strategic yet execution focused hungry and passionate about e-commerce experienced and entrepreneurial leader with a strong work ethic If yes this opportunity will appeal to you.

The Delivery Experience team is looking for a Program Manager to drive DEX related initiatives within the MENA region. This role will be a combination program ownership and business strategy ownership to ensure customers in the region have the best delivery experience when they order from Amazon. In this regard the role is a blend of the following dimensions - business strategy program value assurance operational excellence.

The right candidate will be able to assess what is most important for customers and our business and lead change. The program owner will drive the vision for DEX improvements in MENA, manage the execution once the vision has been aligned across all stakeholder groups and ensure timely launches of initiatives.

Successful candidates will have a history of driving insights from data and ability to influence cross functionally stakeholders. The candidate should excel at working in teams and collaborate with teams to arrive at consensus.

Required Experience:

• 2 years of program or project management experience
• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document

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