Program Manager - Professional Services

Fortinet, Inc; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading cybersecurity firm is seeking a skilled Program Manager responsible for the successful delivery of complex projects. This role requires exceptional negotiation and communication skills, with a focus on managing customer relationships and internal teams. The ideal candidate has 10 to 15 years of experience in a similar position, a strong technical background in security and networking, and is adept at risk management and project documentation. This position is based in Dubai, UAE.

Qualifications

• 10 to 15 years of experience in a similar position.
• Technical understanding of security and networking projects.
• Experience working with global enterprise and governmental customers.

Responsibilities

• Build strategic relationships for project understanding.
• Manage customer relationships and develop project scopes.
• Ensure projects are delivered on-time and within budget.
• Perform risk management to minimize project risks.

Skills

Negotiation skills

Oral communication

Organizational skills

Problem-solving

Conflict resolution

Team collaboration

Education

Bachelor's Degree in technical or management discipline

PMP certification

PRINCE II certification

Job description

Overview

The Program Manager is responsible for ensuring from start to finish - the scoping and then the delivery of complex projects on time and according to the negotiated Scope of Work. The Program Manager's is expected to manage a virtual team comprising; Customer Contacts, Fortinet Sales, Professional Services and Technical Support to ensure a technically sound, financially profitable, supportable implementation. The position requires an individual with exceptional negotiation, written and verbal communication skills who follows a structured approach for implementing IT security solutions.

The Program Manager should have a background in business skills, management, budgeting and analysis.

Responsibilities

• Build strategic relationships to understand the needs and requirements of the customer's project.
• Manage the relationship with the customer and all stakeholders. Develops, negotiates and builds a Scope of Work, WBS and project schedules to match the needs of the project.
• Identify resources needed and work with resource manager to build the right project team for the project.
• Work closely with all customer-facing Fortinet functions, including sales, operations, order management, support to coordinate activities.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs. Measure project performance using appropriate systems, tools and techniques.
• Reports and escalates to management as needed.
• Manage escalations with all levels internally and externally to achieve success.
• Perform risk management to minimize project risks.
• Create and maintains comprehensive project documentation.
• Apply effectively Fortinet's methodology and enforces project standards.
• Perform risk management to minimize Fortinet's exposure and risk on projects.
• Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for project.
• Forecast accurately revenue and monitor project profitability.
• Assure project legal documents are completed and signed at start of the project.
• Facilitate team and client meetings effectively.
• Understand how to communicate difficult/sensitive information tactfully.

Job Requirements

• Around 10 to 15 years in similar position.
• Technical understanding of security and networking projects.
• Exceptional organizational skills including attention to detail and multi-tasking skills.
• Outstanding negotiation, oral communication and presentation skills.
• Experience working with global enterprise, MSSP, carrier and governmental customers.
• Experience at working both independently and in a team-oriented, collaborative environment.
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• React to project adjustments and alterations promptly and efficiently.
• Flexible during times of change.
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Excellent conflict resolution skills.
• Strong commitment and self-driven individual.

Education

• Bachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience.
• PMP and/or PRINCE II certification

Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.