Program Manager MENATR 3P Seller Reimbursements

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent e-commerce company in Dubai is seeking a leader to manage operational excellence and reimbursement strategies across fulfillment channels. This role requires 3 years of project management experience and skills in stakeholder management. Candidates should have a Bachelor’s degree and advanced knowledge of Excel and SQL. Strong analytical and communication abilities are essential to drive process improvements and ensure a high seller experience.

Qualifications

• 3 years of program or project management experience.
• 3 years of working cross-functionally with tech and non-tech teams.
• 3 years of defining and implementing process improvement initiatives using data.

Responsibilities

• Perform data analysis and translate insights into actionable recommendations.
• Own reporting of metrics and identify opportunities for improvement.
• Develop and improve processes, policies, and strategies.

Skills

Strategic thinking

Analytical skills

Communication skills

Stakeholder management

Team-oriented

Education

Bachelor's degree

Tools

Excel (Pivot Tables, VLookUps)

SQL

Job description

Sellers form the core of our Amazon marketplace business. In this business we manage a thin line between managing Seller Experience and arresting defects and cost leakages. Getting this balance right is crucial to driving the marketplace flywheel faster and stronger.

Amazon is looking for a leader to ensure that policies, processes and operational excellence are met across fulfillment channels and MENA locales for everything related to reimbursements while maintaining a very high bar for seller experience.

The role will also be responsible for driving the reimbursement and reporting strategies. The ideal candidate should be strategic, highly analytical, customer-focused, team-oriented, with outstanding communication skills and the ability to build strong relationships with key stakeholders.

Key Job Responsibilities

• Perform data analysis and translate insights into concrete actionable recommendations for operational program or process improvements
• Own reporting of metrics and root cause analysis to identify opportunities for improvement
• Develop and improve processes, policies, and strategies to support the program's vision
• Support ongoing initiatives within the Credit Operations Team and other partner teams
• Ability to communicate across different functions and teams in order to build strong relationships with key stakeholders.

Required Experience:

Manager

Qualifications

• 3 years of program or project management experience
• 3 years of working cross functionally with tech and non-tech teams experience
• 3 years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelors degree
• Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 3 years of driving end to end delivery and communicating results to senior leadership experience
• 3 years of driving process improvements experience
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• Experience building processes project management and schedules

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