Program Manager, Growth & Ops (MENA)

Amazon Middle East and North Africa FZ-LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global e-commerce company is seeking a Program Manager to transform the customer experience across the Middle East and North Africa. In this role, you will develop product strategies, analyze data for insights, and lead market research to enhance operational excellence. The ideal candidate has a Bachelor's degree, experience in program management, and fluency in Arabic. Join a passionate team dedicated to creating intuitive solutions and continuously improving our services.

Qualifications

• 1+ years of program or project management experience.
• Knowledge of Excel at an intermediate level.
• Fluency in Arabic (speak, write, and read).

Responsibilities

• Craft product strategies that align with customer needs.
• Analyze complex data sets to drive product improvements.
• Conduct market research and identify strategic opportunities.
• Lead customer research initiatives.
• Develop an understanding of fulfillment processes.
• Establish tracking mechanisms for pilot initiatives.
• Facilitate communication across teams.

Skills

Data analysis

Stakeholder management

Cross-functional collaboration

Market research

Process optimization

Education

Bachelor's degree or equivalent

Tools

Excel

MS Access

SQL

Job description

A leading global e-commerce company is seeking a Program Manager to transform the customer experience across the Middle East and North Africa. In this role, you will develop product strategies, analyze data for insights, and lead market research to enhance operational excellence. The ideal candidate has a Bachelor's degree, experience in program management, and fluency in Arabic. Join a passionate team dedicated to creating intuitive solutions and continuously improving our services.